# Software Development Manager, Amazon Connect,  Amazon Connect (AWS) at Amazon

Amazon is hiring a Software Development Manager, Amazon Connect,  Amazon Connect (AWS) in Seattle, United States. It pays $185k-$250k a year and Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/fab7eb9a-329d-4ba5-a2fe-c0ed2a616195?utm_medium=ai-agent).

AI Level 1, AI centrality 31 out of 100. US, WA, Seattle.

## Details

- Company: [Amazon](https://jobsbylevel.com/companies/amazon)
- AI level: AI Level 1 (score 31 out of 100)
- Location: US, WA, Seattle
- Salary: $185k-$250k
- Posted: October 19, 2026
- Apply: https://jobsbylevel.com/go/fab7eb9a-329d-4ba5-a2fe-c0ed2a616195?utm_medium=ai-agent

## Description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset. Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch Amazon Connect has become an AI leader transforming how organizations of all types interact with their customers. As a software development manager on our team you'll help to establish teams developing new systems from scratch working closely with senior technical leaders within the team and across AWS. You'll coordinate feature development across teams ensuring new functionality fits into the broader slate of AWS services. You'll drive a culture that values operational excellence security customer focus and continuous improvement. Key job responsibilities • Drive technical strategy design development deployment and operations for new and existing AWS services working alongside Amazon Connect. • Lead and mentor multiple software engineers. • Collaborate with senior leadership and cross-functional teams to define product vision roadmap and create impactful solutions. • Build and grow high-performing teams. • Drive architectural decisions for large-scale highly available cloud services. • Ensure operational excellence and compliance with industry standards. • Manage multiple concurrent programs and projects in an intrapreneurial environment. • Foster a culture of innovation inclusion and technical excellence. • Solve complex challenges that organization faces today through innovative use of cloud and AI technologies. A day in the life You will start your morning reviewing operational dashboards and system health metrics before joining your team's stand-up to unblock engineers and align on priorities. Throughout the day, you will participate in design reviews, partner with product managers to refine upcoming features, and hold one-on-one coaching sessions with your direct reports. You will also contribute to strategic planning documents, engage in cross-team technical discussions, and carve out time to stay connected to the details of your team's architecture and code. About the team Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/software-development-manager-amazon-connect-amazon-connect-aws-at-amazon-ab554d

Source: https://jobsbylevel.com/jobs/software-development-manager-amazon-connect-amazon-connect-aws-at-amazon-ab554d

## Cite this page

Level. https://jobsbylevel.com/jobs/software-development-manager-amazon-connect-amazon-connect-aws-at-amazon-ab554d.

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