# Software Development Manager - Amazon Connect Customer, Amazon Connect Customer at Amazon

Amazon is hiring a Software Development Manager - Amazon Connect Customer, Amazon Connect Customer in Seattle, United States. It pays $185k-$250k a year and Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/93b55897-e807-42ca-b870-6dcb804e2a29?utm_medium=ai-agent).

AI Level 1, AI centrality 33 out of 100. US, WA, Seattle.

## Details

- Company: [Amazon](https://jobsbylevel.com/companies/amazon)
- AI level: AI Level 1 (score 33 out of 100)
- Location: US, WA, Seattle
- Salary: $185k-$250k
- Posted: October 15, 2026
- Apply: https://jobsbylevel.com/go/93b55897-e807-42ca-b870-6dcb804e2a29?utm_medium=ai-agent

## Description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset. Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers. Amazon Connect Customer is one of the fastest-growing product in AWS. We provide contact center technology that powers the largest enterprises on earth. Imagine it’s April 15 (Tax day in US), and millions of Americans rely on our technology to get their tax questions answered so they can file their tax returns on time. Or imagine it’s Cyber Monday, one of the largest shopping days of the year, and millions of Amazon.com customers place their calls through our systems to order gifts for their family. Those are the type of scale we handle in Amazon Connect everyday. Our team is growing fast, and we’re looking for a Software Development Manager to help us continue to hire and grow the team and set the architectural direction into the future. As a software development manager on our team, you’ll help to establish teams to imagine and implement new features, evolve our architecture and scale, work closely with senior technical leaders within the team and across AWS. You’ll coordinate feature development across teams, ensuring new functionality fits into the broader slate of AWS services. You’ll drive a culture that values operational excellence, security, customer focus, and continuous improvement. You will own services in Connect Customer Work Force Acceleration organization and you will be working on the design and development of the next generation of agent management, scheduling and contact routing services. You will both manage an existing high-functioning team and hire significantly to build and drive the vision going forward. With a strong leadership, and a culture of challenge, support, and feedback, you will grow your skills and talents so you can scale with the new challenges and opportunities that arise as the organization expands. You will guide a diverse, smart, and hardworking team. We’ve worked hard to create a trusting, collaborative, diverse, and supportive atmosphere. We’re looking for a positive, enthusiastic, driven, and personable manager to continue this environment and lead this team. Come join us, and start your next challenge! About the team ABOUT AWS: Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/software-development-manager-amazon-connect-customer-amazon-connect-customer-at-amazon-49f8ab

Source: https://jobsbylevel.com/jobs/software-development-manager-amazon-connect-customer-amazon-connect-customer-at-amazon-49f8ab

## Cite this page

Level. https://jobsbylevel.com/jobs/software-development-manager-amazon-connect-customer-amazon-connect-customer-at-amazon-49f8ab.

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