# Software Development Manager, AWS Support Kumo at Amazon

Amazon is hiring a Software Development Manager, AWS Support Kumo in Cape Town, South Africa. Level rates it Works on AI ●●●○; you can [apply on Amazon](https://jobsbylevel.com/go/dbe6d52a-cf8e-4a2e-b990-36c07f7870a3?utm_medium=ai-agent).

AI Level 3, AI centrality 70 out of 100. ZA, Cape Town.

## Details

- Company: [Amazon](https://jobsbylevel.com/companies/amazon)
- AI level: AI Level 3 (score 70 out of 100)
- Location: ZA, Cape Town
- Posted: August 13, 2026
- Apply: https://jobsbylevel.com/go/dbe6d52a-cf8e-4a2e-b990-36c07f7870a3?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=software-development-manager-aws-support-kumo-at-amazon-10d0cd

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/software-development-manager-aws-support-kumo-at-amazon-10d0cd

## Description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset. Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services. As a member of the AWS Support team you will be at the forefront of this transformational technology - assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. We are looking for a technical leader who will lead teams in our Customer Interaction Management organization (CIM). CIM owns the products that ensure AWS customers can always get support and the frontline builders who provide support to our customers. Our services need to be highly scalable, highly available, handle diverse frameworks and integrations, and make it easier for our customers to interact with our Support organization. The technical leader needs to be able to evaluate and evolve our technology stack as the cloud around them evolves in an era of GenAI and be ready to invent new ways of solving exciting new challenges every day. The leader should be a strong operator who is comfortable operating production systems that hundreds of thousands of Enterprise and Business customers depend on. You are passionate about improving AWS customers' support experience and executing on our vision of integrated support building innovative support products using the latest GenAI technologies to create delightful customer experiences while allowing our support organization to scale. You will be responsible for leading a team of engineers and responsible for their career growth and job satisfaction. Key job responsibilities • Product You will closely partner with your product manager to define and execute on the vision for your product. You will set and help your development team maintain line-of-sight to key product goals. • Projects You will be responsible for developing a roadmap and delivery plan for your team as well as track progress against key goals. You will identify dependencies and risks and mitigate risks before they start to impact project goals and manage expectations when things don't go as planned. • Process You, together with your team, own the team's development process. You should be comfortable running an agile development process and ensure it serves the team rather than the team serving it. • People You will own all facets of performance management and career development for your team. Helping team members achieve their career objectives through regular one-on-one engagements is required. You will mentor all members in order to maintain a well-rounded world class organization. You will own and be accountable for the output and performance of your team. • Technical and operational excellence You should ensure your team is technically excellent. That includes ensuring security remains your top priority with operations second and features third. You should build for high-availability and utilize best-in-class native AWS technologies. You will mentor your team on design best practice even though your engineers ultimately own the solution. • Recruiting and Hiring You will take the lead in hiring

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/software-development-manager-aws-support-kumo-at-amazon-10d0cd

Source: https://jobsbylevel.com/jobs/software-development-manager-aws-support-kumo-at-amazon-10d0cd

## Cite this page

Level. https://jobsbylevel.com/jobs/software-development-manager-aws-support-kumo-at-amazon-10d0cd.

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