# Solution Architect at Freshworks

Freshworks is hiring a Solution Architect in Chennai, India. Level rates it Little AI ●○○○; you can [apply on Freshworks](https://jobsbylevel.com/go/a7634b5f-5cd7-4d17-a60d-373da1388f2a?utm_medium=ai-agent).

AI Level 1, AI centrality 20 out of 100. Chennai, India.

## Details

- Company: [Freshworks](https://jobsbylevel.com/companies/freshworks)
- AI level: AI Level 1 (score 20 out of 100)
- Location: Chennai, India
- Posted: August 11, 2026
- Apply: https://jobsbylevel.com/go/a7634b5f-5cd7-4d17-a60d-373da1388f2a?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=solution-architect-at-freshworks-ac8f36

## Prepare for this job

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## Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations. Fresh vision. Real impact. Come build it with us. Solution Architect (SA) role is a critical internally and externally-facing role within Freshworks Professional Services (FPS) which acts the senior technical SME heavily involved in Sales, Delivery and Expansion phases of the customer lifecycle. FPS SA is a trusted advisor internally and externally working with the highest level functional and technical resources within Freshworks and the customer organizations to translate business outcome requirements into scalable solutions. Your role and responsibilities: During the Sales cycle, FPS SA will work closely with the Freshworks Presales team to understand a prospects pain points and solutions discussed to address them, and then directly interacts with the prospects leadership and functional owners to devise the best implementation approach for the identified solutions in line with industry and FPS best practices. During the Delivery phase, FPS SA will be the key resource who translates the high-level solution provided during the sales cycle into detailed design information to meet the customer’s objectives and also for the FPS technical resources to implement the final solution. In the Expansion phase, FPS SA will work with the customer to adjust or expand their deployed capabilities by adjusting their implemented solutions to the customer’s updated needs and organizational changes. Some of the specific SA deliverables and activities are: Product Champion: Act as a product leader in the region, instilling confidence in prospects during the sales cycle, devising innovative solutions during implementation, assessing existing enterprise customer health for improvement suggestions, and providing valuable customer feedback to the product team. Solution Design: Collaborate with stakeholders to gather requirements and develop custom Freshworks product solutions in line with business goals and industry standards. Create architecture diagrams for proposed designs and deliver presentations. Technical Implementation: Configure, customize, and deploy Freshworks products, encompassing workflows, automation, integrations, and reporting. AI and Automation Solutioning: Identify opportunities for prospects and customers to leverage AI, automation, and agentic capabilities to achieve measurable business outcomes. Advise customers on the data readiness, governance, security, accuracy, adoption, and operational ownership required to successfully deploy and manage AI-enabled solutions. Process Optimization: Identify areas for enhancement, proposing efficient solutions to improve operational efficiency. Training and Support: Provide training to customers’ support agents, administrators, and relevant teams, ensuring the proficient use of Freshworks products during deployments. Issue Resolution: Liaise with the Product and Engineering teams to troubleshoot and resolve technical challenges and implementation issues related to Freshworks products. Integrations

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