# Solution Expert at Orange

Orange is hiring a Solution Expert in Gurugram, India. Level rates it Little AI ●○○○; you can [apply on Orange](https://jobsbylevel.com/go/2d05390f-7ee8-4cb8-8412-2ef861f4de97?utm_medium=ai-agent).

AI Level 1, AI centrality 23 out of 100. GURGAON,HARYANA,INDIA.

## Details

- Company: [Orange](https://jobsbylevel.com/companies/orange)
- AI level: AI Level 1 (score 23 out of 100)
- Location: GURGAON,HARYANA,INDIA
- Posted: October 20, 2026
- Apply: https://jobsbylevel.com/go/2d05390f-7ee8-4cb8-8412-2ef861f4de97?utm_medium=ai-agent

## Description

Publication date : Aug 25, 2026, 12:00AM Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities. Job Responsibilities To Involve in Design, build, run (L3 support) & engineering activities for NICE & Cisco contact center and ecosystem portfolio,you will be responsible for providing technical solutions to meet the various needs of our customer. Your involvement will be in full-life cycle of an implementation project, while interacting closely with the team & customer to meet specific needs throughout the project. Ensure technical lead for the Design, deployment, and operational support of Contact Center Solutions Key Job Requirement & responsibilities- Design, BUILT and Operation NICE CXOne ACD Omnichannel Routing Proactive Engagement Digital Channels Reporting and Analytics Quality and Performance Management Develop IVR application consuming Web APIs Integrate IVR with CRMs (Sales force, SAP, MS Dynamic etc. ) using API web services, databases, CTI, and reporting Custom Gadget development, modification agent desktop layouts custom screen popup Cisco Webex Contact Center Develop IVR applications using flow designer Develop IVR application consuming Web APIs Integrate IVR with CRMs (Sales force, SAP, MS Dynamic etc. ) using API web services, databases, CTI, and reporting Custom Gadget development, modification agent desktop layouts custom screen popup Troubleshooting: Knowing how to collect data, troubleshoot common issues (e.g., agent desktop disconnects, call recording issues), and debug system components. Analyze and Interpret business requirements to identify risks and design appropriate solutions Collaborate with project team members to provide input, take scope of work and design specification Develop and assess the capabilities and limitations of the applications and technologies and recommend alternatives and solutions Produce HIGH- & Low-Level Design documents Coordinate Customer Acceptance Testing Development of monitoring tool for contact center & Recording Eco system Development automation tools which reduce human intervention, save effort and improve availability of product. Job Responsibilities To Involve in Design, build, run (L3 support) & engineering activities for NICE & Cisco contact center and ecosystem portfolio,you will be responsible for providing technical solutions to meet the various needs of our customer. Your involvement will be in full-life cycle of an implementation project, while interacting closely with the team & customer to meet specific needs throughout the project. Ensure technical lead for the Design, deployment, and operational support of Contact Center Solutions Key Job Requirement & responsibilities- Design, BUILT and Operation NICE CXOne ACD Omnichannel Routing Proactive Engagement Digital Channels Reporting and Analytics Quality and Performance Management Develop IVR application consuming Web APIs Integrate IVR with CRMs (Sales force, SAP, MS Dynamic etc. ) using API web services, databases, CTI, and reporting Custom Gadget development, modification agent desktop layouts custom screen popup Cisco Webex Contact Center Develop IVR applications using flow designer Develop IVR application consuming Web APIs Integrate IVR with CRMs (Sales force, SAP, MS Dynamic etc. ) using API web services, databases, CTI, and reporting Custom Gadget development, modification agent desktop layouts custom screen popup Troubleshooting: Knowing how to collect data, troubleshoot common issues (e.g., agent

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/solution-expert-at-orange-2f9746

Source: https://jobsbylevel.com/jobs/solution-expert-at-orange-2f9746

## Cite this page

Level. https://jobsbylevel.com/jobs/solution-expert-at-orange-2f9746.

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