# Solutions Engineer – AI-Native Managed Services & Agentic Operations at Cisco

Cisco is hiring a Solutions Engineer – AI-Native Managed Services & Agentic Operations. Level rates it Works on AI ●●●○; you can [apply on Cisco](https://jobsbylevel.com/go/cde0cd6f-ad83-4bab-ba28-bb6c3e428fae?utm_medium=ai-agent).

AI Level 3, AI centrality 69 out of 100. Feltham, United Kingdom.

## Details

- Company: [Cisco](https://jobsbylevel.com/companies/cisco)
- AI level: AI Level 3 (score 69 out of 100)
- Location: Feltham, United Kingdom
- Posted: November 14, 2026
- Apply: https://jobsbylevel.com/go/cde0cd6f-ad83-4bab-ba28-bb6c3e428fae?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=solutions-engineer-ai-native-managed-services-agentic-operations-at-cisco-a639fe

## Prepare for this job

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## Description

About Cisco & The Team: At Cisco, we are transforming the way the world connects, protects, and operates. In the UK&I Partner Organisation, our mission is to empower our ecosystem of premier partners, systems integrators, and managed service providers (MSPs/MSSPs) to build industry-leading, scalable, and high-margin recurring revenue practices. We are creating the future of AI-driven, autonomous operations—and we are looking for a visionary Principal Solutions Architect to lead that charge. Role Purpose: As the Principal Solutions Architect for AI-Native Managed Services & Agentic Operations, you will be the chief technical and operational authority driving the transformation of partner-delivered managed services across the UK & Ireland. You will bridge the gap between enterprise business outcomes, partner profitability, and Cisco's next-generation platform portfolio. You will lead the modernisation of partner Network Operations Centres (NOCs) and Security Operations Centres (SOCs), architecting how Cisco Cloud Control (CCC), Cisco Partner IQ, ThousandEyes, and Agentic AI workflows form the bedrock of self-healing, autonomic IT operations. In this high-impact role, you will advise Partner CTOs, Managed Service Practice Leads, and Cisco engineering leadership, designing cutting-edge XaaS blueprints that redefine modern managed services. What You'll Do (Key Responsibilities): • Managed Services Strategy & Blueprint Architecture: Architect and publish next-generation managed service blueprints across enterprise networking, secure access (SASE/SSE), hybrid cloud, and full-stack observability, embedding Day-2 lifecycle automation. • Agentic NOC/SOC Transformation: Lead strategic engagements with partner executive teams to modernise legacy support desks into AI-augmented operations, deploying multi-agent reasoning, automated alert triage, and governed self-healing remediation pipelines. • Cisco Cloud Control & Partner IQ Operationalisation: Drive technical adoption of Cisco Cloud Control (CCC) as the multi-tenant managed architecture of choice, integrating Partner IQ telemetry and ThousandEyes Digital Experience Assurance into partner service delivery platforms. • ITSM & Multi-Vendor Ecosystem Integration: Architect seamless, API-driven integrations between Cisco cloud control planes, partner ticketing platforms (ServiceNow, Jira Service Management, BMC), AIOps engines, and third-party observability tools. • Commercial Advisory & Cisco 360 Acceleration: Design profitable service commercial models (SLA/SLO/SLX design, pricing structures, unit cost economics) while guiding partners through Cisco 360 Managed Services designations, Cisco Powered Services (CPS) audits, and Partner Value Index (PVI) maximisation. • Voice of the Partner: Act as the primary voice of the UK&I partner ecosystem into Cisco Global Product Management, Business Entities (Networking, Security, Splunk, Cloud Control), and Partner Engineering teams to shape future platform roadmap capabilities. Who You'll Work With: • Partner Executives & Technical Leaders: Partner CTOs, Heads of Managed Services, SOC/NOC Directors, and Lead Solutions Architects across top UK&I strategic partners. • Cisco UK&I Partner Leadership: Partner Account Managers (PAMs), Partner Solutions Engineers (PSEs), Architecture Leads, and Senior Sales Leadership. • Cisco Product & Platform Teams: Product Managers, Architects, and Engineering Leads for Cisco Cloud Control, Cisco IQ, ThousandEyes, Security Cloud Control, and Splunk. • Global & EMEA Communities: The global Cisco Managed Services architecture community, contributing reusable blueprints and thought leadership. Who You Are (Qualifications & Skills): Required Experience & Capabilities: • Extensive Experience in Managed Services Architecture: 8+ years of experience in senior technical architecture, MSP/MSSP engineering leadership, or designing enterprise-scale managed service offerings. • Deep NOC/SOC Operational Knowledge: Hands-on

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/solutions-engineer-ai-native-managed-services-agentic-operations-at-cisco-a639fe

Source: https://jobsbylevel.com/jobs/solutions-engineer-ai-native-managed-services-agentic-operations-at-cisco-a639fe

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Level. https://jobsbylevel.com/jobs/solutions-engineer-ai-native-managed-services-agentic-operations-at-cisco-a639fe.

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