# Specialist - Customer Support at LSEG

LSEG is hiring a Specialist - Customer Support. Level rates it Little AI ●○○○; you can [apply on LSEG](https://jobsbylevel.com/go/f56092e4-7851-4964-8911-7cb232fc6fb7?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. PHL-Taguig City-CitiPlaza.

## Details

- Company: [LSEG](https://jobsbylevel.com/companies/lseg)
- AI level: AI Level 1 (score 0 out of 100)
- Location: PHL-Taguig City-CitiPlaza
- Posted: October 29, 2026
- Apply: https://jobsbylevel.com/go/f56092e4-7851-4964-8911-7cb232fc6fb7?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=specialist-customer-support-at-lseg-ea9ddf

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## Description

LSEG, the world's leading source of intelligent information for businesses and professionals. We deliver intelligent information quickly and efficiently, so professionals have knowledge to act. By joining the LSEG Quantitative Product Specialist team, we will be enabling the discovery of new financial relationships and strategies. As a Product Specialist at LSEG, the world's leading source of intelligent information for businesses and professionals, we thoroughly understand our clients’ and prospective clients’ quantitative requirements from data to workflow needs and can determine, eloquent, construct, and demonstrate the best solution set for the customer and for your set of dedicated accounts. You are a platform and content expert who applies deep technical skills to build complex data calculations and workflows tailored to the customer’s requirements. Your good communication skills enable you to convey the benefits, insights, functionality and usability of our solutions. Your deep product knowledge and analysis skills will lead to your significant contribution to growing our proposition internally and externally. Job Description: Provide direct specialized customer service support to analysts, researchers, and quants at the world's largest and most prominent investment firms, banks and hedge funds Assist clients in understanding, extracting and correctly using Refinitiv and third-party data from a centralized SQL or Oracle database for their back testing models Solve, research, code scripts, and answer client inquiries on content and database functionality. Work with internal and external parties, including vendors, content specialists, developers and product managers, through to resolution. Build and develop long term relationships with existing clients through training, client meetings, implementation support, case management, and timely assistance in their financial research project and model development needs. Meet with Sales and prospective customers, gather product and integration requirements, demonstrate various aspects of the platform, and assist in the onboarding of new business. Improve the customer experience by advocating for and testing new product features and promoting increased product usage into the client’s workflow. Improve the end-to-end customer journey and affect continuous business process improvement through Lean Six Sigma inspired project contributions. Act as a coach or mentor for the Product Specialist and the new hires. Requirements: Bachelor of Science or equivalent experience from a top university in Engineering/Computer Science, Finance, or Mathematics. Knowledge and experience with financial or “big data” databases. Demonstrate Intermediate Microsoft SQL coding experience. Experience with equity market and data content with good understanding of general financial markets Experience in quantitative analytics / equity research / equity or credit risk or financial modeling Familiarity with statistics and econometrical packages like Matlab and R and open source high level programming languages like Python. Ability to collaborate and communicate with technical and non-technical personnel via phone, face-to-face, and in writing. Ability to give effective presentations and provide ad hoc answers Curious attitude with excellent problem solving skills. Ability to travel (< 5%) Candidate should be Flexible to cover any shifts based on Business requirement . Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of

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