# Specialist, People Service Center - 6 months FTC at Wiley

Wiley is hiring a Specialist, People Service Center - 6 months FTC in Oxford, United Kingdom. It pays £27k-£37k a year and Level rates it Little AI ●○○○; you can [apply on Wiley](https://jobsbylevel.com/go/cc29f17a-f8f6-4201-9a62-2b5e42c2496e?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Oxford, GBR.

## Details

- Company: [Wiley](https://jobsbylevel.com/companies/wiley)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Oxford, GBR
- Salary: £27k-£37k
- Posted: October 23, 2026
- Apply: https://jobsbylevel.com/go/cc29f17a-f8f6-4201-9a62-2b5e42c2496e?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=specialist-people-service-center-6-months-ftc-at-wiley-7397e4

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/specialist-people-service-center-6-months-ftc-at-wiley-7397e4

## Description

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large. About the Role: We are looking for a Specialist to join the People Service Centre here at Wiley. This role will be on a fixed term basis, for 6 months. The Specialist, People Service Center provides essential HR service delivery support by handling employee inquiries, processing service requests, and maintaining accurate documentation. This entry-level role focuses on delivering high-quality service, supporting HR processes, and learning best practices to ensure a positive employee experience. Due to the nature of this role, the successful candidate will be required to work the hours of either: 10am -6.30pm or 11am - 7.30pm. Please only apply if you are able to commit to this. Key Responsibilities & Duties: Respond to employee inquiries regarding HR policies, benefits, and processes in a timely and professional manner. Process routine HR service requests such as employment verifications, data updates, and document submissions. Maintain accurate case records and update the HR knowledge base with relevant information. Assist with HR technology platforms by performing basic troubleshooting and guiding employees on self-service options. Support HR service communications and help distribute employee information and resources. Compile service metrics and assist with basic reporting for performance tracking. Collaborate with HR team members to ensure consistent and efficient service delivery. Ensure compliance with HR policies and confidentiality standards in all interactions. Participate in training sessions and continuously develop knowledge of HR processes and systems. Provide administrative support for HR projects and service center initiatives. Required Qualifications: Bachelor’s degree in Human Resources, Business, Communications, or related field (or equivalent experience). 0–2 years of HR support, customer service, or administrative experience; internships or coursework preferred. Strong communication and interpersonal skills with a customer service mindset. Basic knowledge of HR processes and service delivery principles. Proficiency in Microsoft Office; familiarity with HR systems is a plus. Ability to manage multiple tasks with attention to detail and accuracy. Preferred Skills: Experience with HR service platforms or case management tools. Interest in pursuing HR certifications or career development in HR service delivery. Ability to learn quickly and adapt to new systems and processes. We power infinite possibilities. For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere. We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives. Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require

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Source: https://jobsbylevel.com/jobs/specialist-people-service-center-6-months-ftc-at-wiley-7397e4

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