# Specialist Service Consultant at Nationwide

Nationwide is hiring a Specialist Service Consultant. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/b9bfa204-535a-4aab-84ba-3bf691ce2c48?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. United Kingdom.

## Details

- Company: [Nationwide](https://jobsbylevel.com/companies/nationwide)
- AI level: AI Level 1 (score 37 out of 100)
- Location: United Kingdom
- Posted: October 19, 2026
- Apply: https://jobsbylevel.com/go/b9bfa204-535a-4aab-84ba-3bf691ce2c48?utm_medium=ai-agent

## Description

At Customer Resolutions, we’re passionate about delivering a brilliant service. Every complaint is more than a challenge, it’s an opportunity to learn, improve, and make things right for our customers. When something goes wrong, we put it right. And when we see an opportunity to prevent it happening again, we take it! As a Specialist Service Consultant, you’ll play a vital role in shaping an exceptional experience for every customer. If you genuinely care about people, love listening, and thrive on solving problems, this could be the perfect role for you. We’re looking for curious, confident individuals who can understand what has happened and work with customers to reach the right outcome - first time, every time. If you are internal and have experience handling complaints within the 3-business day process, we’d love to hear from you. We are currently recruiting UK-wide for our next induction date in January 2027. The initial training will last 3 weeks. It’s essential to ensure you are set up for success, so no time off will be permitted during this time. Whether you’re new to Customer Resolutions or bring experience, this training is key to your development, so this phase will include 4 face-to-face days per week at designated locations. Expenses will be covered if travel is required. Travel to one of our sites may also be required during your day-to-day role, but we’ll always provide plenty of notice and will again cover any necessary expenses. Typical working hours for this role are 9am-5pm, Monday to Friday. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. What you’ll be doing This is an agile role within Customer Resolutions, meaning you’ll support different areas of Operations as needed. While your primary focus will be Complaints Handling, you may also work in areas such as Training & Competency or Customer Data Operations. In Complaints Operations, listening is at the heart of what we do. You’ll handle complaints received through multiple channels, phone, web chat, or in a branch, and take ownership of resolving them. That means speaking to the customer, investigating the issue, understanding the customer’s experience, and making fair, informed decisions. Some conversations may be challenging, but you’ll receive excellent training and support to help you succeed. You’ll manage your own worklist, prioritising effectively to meet regulatory timescales. With multiple cases on the go, strong organisational skills are essential. We encourage you to share ideas and help shape the future of our service. When you spot something that could be improved, your voice matters. About you As a minimum requirement, you’ll have: Proven experience in assessing customer needs, interpreting policy, and making informed decisions The ability to support colleagues with complex queries Experience of financial services complaint handling or complaint handling in another regulated industry Strong customer service, telephony, administrative, and IT skills Outstanding communication skills, written and verbal, with the ability to handle sensitive situations and provide clear guidance Experience thriving in a fast-paced, changing environment

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/specialist-service-consultant-at-nationwide-1c4f6a

Source: https://jobsbylevel.com/jobs/specialist-service-consultant-at-nationwide-1c4f6a

## Cite this page

Level. https://jobsbylevel.com/jobs/specialist-service-consultant-at-nationwide-1c4f6a.

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