# Splunk Technical Leader, Customer Success at Cisco

Cisco is hiring a Splunk Technical Leader, Customer Success in Seoul, South Korea. Level rates it Little AI ●○○○; you can [apply on Cisco](https://jobsbylevel.com/go/15c8d9b4-ce5f-43d8-a740-10a9ac74c7ff?utm_medium=ai-agent).

AI Level 1, AI centrality 35 out of 100. Seoul, Republic of Korea.

## Details

- Company: [Cisco](https://jobsbylevel.com/companies/cisco)
- AI level: AI Level 1 (score 35 out of 100)
- Location: Seoul, Republic of Korea
- Posted: November 8, 2026
- Apply: https://jobsbylevel.com/go/15c8d9b4-ce5f-43d8-a740-10a9ac74c7ff?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=splunk-technical-leader-customer-success-at-cisco-e7b84a

## Description

Meet the Team As a Customer Success Technical Leader, you are passionate about customers and will fuel solutions to ensure every customer request makes the deepest impact possible for our customers and share the best-of-the-best with the team. You will be a Splunk expert and adept at understanding, adapting, and guiding our account teams and customers on how to best use our Platform. Are you up for the challenge? Responsibilities: Skilled and aligned to Splunk Security license products, such as Enterprise Security (ES), security applications like Splunk User Behavior Analytics (UBA), and/or SOAR (Security Orchestration, Automation, and Response) Highly skilled and aligned to Splunk’s Core licensed product, such as Enterprise and Cloud. Strategically support the Customer Success Executive, Technical Success Engineer, Solution Engineer, Solution Architect motions. Develop strong partnership with Sales/Customer Success roles to assist Area aligned customers with Value Realization. Activities include, but not limited to:Onboarding & Enablement – deliver workshops, prescriptive guidance/assistance, achieve onboarding milestonesHealth Review & RemediationSecurity Use Case ActivationProactively engaging Technical Success Engineers to review and assess their account’s health situation, with an emphasis on accounts that have telemetry risk signals and/or 6 months from renewal date.Proactively engaging Customer Success Executives on adoption/use case-related work opportunity.Proactively engage CS/SE Management to ensure priority focus alignment and address risk accounts themes.Strategic case-based delivery, up to 90 days of assistance, which is requested by internal Area aligned account teams or management. This typically involves providing customers with high-quality technical advice on Enterprise level architecture, implementation, configuration and optimization work in complex environments for Splunk Enterprise Security, UBA/UEBA, and/or SOAR. As a Customer Success Technical Leader, you Will Be passionate about customers and deliver impactful solutions. Address organizations’ complex technical challenges, proactively identifying and resolving issues before they impact the customer. Be a self-motivated Splunk expert eager to learn and adapt in a dynamic environment. Guide account team members and customers on optimal use of Splunk Platform and Splunk Enterprise Security. Provide recommendations for a customer’s overall technical health. Deliver strategic, case-based technical consulting (up to 90 days). Collaborate with internal resources and customer-facing teams to manage customer needs. Conduct research from various resources with the ability to consistently find answers to questions and solve complex technical problems. Execute consultative conversations with decision makers to diagnose and establish the potential value of solving business issues, change or expand existing solution requirements based on your discovery/assessment, and provide broader based recommendations to help customers accelerate their product initiatives, optimize cost, and maximize performance. Gain agreement with account team members and customer decision-makers on the tangible value of proposed solutions. Deliver customer onboarding enablement-based workshops and achieve success milestones. Contribute to practice KPIs through process and collateral improvements, tool development, and implementation. Minimum Qualifications Practical experience configuring and using Splunk Enterprise Security (ES) or equivalent SIEM tools. Ability to onboard, parse, and normalize security logs from common enterprise sources. Working knowledge of SPL (Search Processing Language) to write, optimize, and troubleshoot correlation searches. Familiarity with Splunk Core architecture, forwarders, and technical add-ons (TAs). Language: Business proficiency in Korean and English. Preferred Qualifications Cybersecurity Domain: Solid foundation in security operations, forensics, threat

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/splunk-technical-leader-customer-success-at-cisco-e7b84a

Source: https://jobsbylevel.com/jobs/splunk-technical-leader-customer-success-at-cisco-e7b84a

## Cite this page

Level. https://jobsbylevel.com/jobs/splunk-technical-leader-customer-success-at-cisco-e7b84a.

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