# Sr. Business Engagement Lead - Director at Pfizer

Pfizer is hiring a Sr. Business Engagement Lead - Director in New York, United States. It pays $163k-$272k a year and Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/badbca42-68c2-40a4-a8e9-a4bde4088363?utm_medium=ai-agent).

AI Level 1, AI centrality 35 out of 100. United States - New York - New York City.

## Details

- Company: [Pfizer](https://jobsbylevel.com/companies/pfizer)
- AI level: AI Level 1 (score 35 out of 100)
- Location: United States - New York - New York City
- Salary: $163k-$272k
- Posted: October 13, 2026
- Apply: https://jobsbylevel.com/go/badbca42-68c2-40a4-a8e9-a4bde4088363?utm_medium=ai-agent

## Description

Use Your Power for Purpose The Business Engagement Lead is a techno-functional leader accountable for strategy, execution and operational governance of patient services platform for Specialty BU. This role acts as the day-to-day AI, Technology and Data partner embedded with Specialty BU operational leadership team and patient services enablement leadership team, translating business priorities into deliverable roadmaps, funded initiatives, and reliable operations. The Business Engagement Lead ensures alignment between business strategy and technology solution spanning CRM, digital engagement, data, analytics, and AI-enabled workflows. They are accountable for driving adoption of technology and AI solutions by the business users. What You Will Achieve Business Engagement Build trusted relationship with senior BU leaders and PSS Leadership team Serve as the primary AI, Digital and data partner for Specialty Business Unit Patient Services and sitting member of their operational leadership teams, owning the translation of business priorities into executable technology plans to deliver outcomes aligned to enterprise vision. Maintain deep understanding of Specialty go-to-market models, patient access and support workflows, and operational requirements. Support business planning cycles by shaping realistic delivery plans, sequencing, and dependency management for technology initiatives. Identify opportunities to introduce and implement AI / Automation to deliver efficiency improvements and remove access barriers Team & Financial Management Partner with delivery lead and architecture team to ensure quick turn around on estimations and planning Manage allocated operating and project budgets for Specialty Patient Services initiatives. Develop team capability in Agile delivery, stakeholder management, and regulated commercial operations. Manage a team of colleague(s) and vendors to delivery necessary capabilities for Specialty BU Roadmap & Delivery Execution Own the Specialty Patient Services capability roadmaps, ensuring alignment to critical launches, in-market optimization, operational challenges and evolving patient support needs. Lead governance for programs, enhancements, and releases for Specialty. Ensuring quality, timeliness, and compliance; manage intake, prioritization, and backlog execution in partnership with Product, Platform, and Data teams. Operational Ownership & Governance Accountable for run-state performance of Specialty and Patient Services systems, including incident, change, release, and service management. Establish fit-for-purpose governance for demand management, release planning, and risk escalation within scope; ensure adherence to system lifecycle, validation, and change management standards. AI & Data Enablement Partner with Enterprise data and platform teams to implement and scale approved AI and analytics use cases relevant to Specialty and Patient Services. Drive business adoption through workflow integration, training, and change management. Ensure AI solutions are deployed in accordance with privacy, security, and promotional compliance guardrails. Here Is What You Need (Minimum Requirements) Applicant must have a bachelor's degree with at least 8 years of experience; OR a master's degree with at least 7 years of experience; OR a PhD with 5+ years of experience Experience supporting US Commercial and/or Patient Services technology domains; US commercial launch or major indication expansion experience preferred. Proven experience in business engagement, delivery governance, and escalation management Experience delivering and operating commercial platforms such as Salesforce CRM, Veeva, digital engagement, and patient services technologies. Working knowledge of data platforms and AI/analytics enablement, with a focus on implementation and adoption rather than strategy definition. Demonstrated ability to lead complex delivery portfolios in a matrixed, regulated environment. Experience managing offshore or

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/sr-business-engagement-lead-director-at-pfizer-db1fb7

Source: https://jobsbylevel.com/jobs/sr-business-engagement-lead-director-at-pfizer-db1fb7

## Cite this page

Level. https://jobsbylevel.com/jobs/sr-business-engagement-lead-director-at-pfizer-db1fb7.

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