# Sr. Business Manager- CX Command Center at Capital One

Capital One is hiring a Sr. Business Manager- CX Command Center. Level rates it Little AI ●○○○; you can [apply on Capital One](https://jobsbylevel.com/go/ac00f843-c341-44d2-9852-f62dcc4e2e7e?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. McLean, VA.

## Details

- Company: [Capital One](https://jobsbylevel.com/companies/capital-one)
- AI level: AI Level 1 (score 37 out of 100)
- Location: McLean, VA
- Posted: November 10, 2026
- Apply: https://jobsbylevel.com/go/ac00f843-c341-44d2-9852-f62dcc4e2e7e?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=sr-business-manager-cx-command-center-at-capital-one-c4a774

## Description

Sr. Business Manager- CX Command Center Summary: Customer Office seeks a Senior Manager to lead high priority, high visibility strategic programs that will fundamentally improve our customer experiences. These programs include: Customer Communications Modernization : Improving how we communicate with customers by updating existing letters/emails/push notifications/SMS and creating a new strategy for Card intent owners to launch new communications Card Leadership Team Customer Listening : Lead the quarterly call listening program for Daniel and his LT by selecting session topics and collaborating with partners to facilitate successful listening sessions Intent Tracking: Keep a pulse on major intent launching across Card that may impact CX The ideal candidate is a strong executive communicator who is comfortable managing white space problem statements and collaborating cross-functionally. Additionally, this person manages a team of analysts and project managers. General Responsibilities: Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory behavior Business ownership: Have an ownership mindset, and potentially P&L accountability for a business segment. Strategic planning with a 1-6 month horizon Leadership: May manage and develop a team of analysts. Coaching and mentoring associates throughout the organization with a goal of developing and retaining talent at Capital One Product: Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics Marketing: Lead direct to consumer marketing efforts for select products, and strategic intent for products distributed through various channels. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis Execution: Coordinate across the line of business to manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. He/she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus Basic Qualifications: Bachelor’s Degree At least 3

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/sr-business-manager-cx-command-center-at-capital-one-c4a774

Source: https://jobsbylevel.com/jobs/sr-business-manager-cx-command-center-at-capital-one-c4a774

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