# Sr. Creative Designer, Amazon Customer Service at Amazon

Amazon is hiring a Sr. Creative Designer, Amazon Customer Service in Hyderabad, India. Level rates it Little AI ●○○○; you can [apply on Amazon](https://jobsbylevel.com/go/ab2f5fff-1e0c-4ce6-9965-3944b9b82d55?utm_medium=ai-agent).

AI Level 1, AI centrality 18 out of 100. IN, TS, Hyderabad.

## Details

- Company: [Amazon](https://jobsbylevel.com/companies/amazon)
- AI level: AI Level 1 (score 18 out of 100)
- Location: IN, TS, Hyderabad
- Posted: November 10, 2026
- Apply: https://jobsbylevel.com/go/ab2f5fff-1e0c-4ce6-9965-3944b9b82d55?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=sr-creative-designer-amazon-customer-service-at-amazon-74765d

## Description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high-quality, and delightful experience across all of our channels, in every interaction. Internally, behind every critical leadership moment, campaign, and program that connects CS employees worldwide, there is a Creative & Marketing team turning strategy into engaging experiences. We are hiring a Sr. Creative Designer to join the Creative & Marketing team within Org Enablement. This role leads the creative direction and production of video, motion graphics, and live event experiences that drive engagement and connection across Amazon Customer Service. You will partner with communications strategists, learning designers, and program managers to translate organizational priorities into compelling visual content, from leadership videos and engagement and learning campaigns to on-location event production. In this role, you will concept, direct, produce, and deliver work from start to finish, making brand and creative trade-off decisions along the way. The ideal candidate brings strong skills across camera production, video editing, and motion design in After Effects, and thrives in a fast-paced environment. You will co-create briefs and creative direction with stakeholders as the subject matter expert, and you will design compelling creative proposals to drive engagement with critical CS priorities and programs. You will use your judgment to move work forward when objectives are broad, timelines are shifting, or stakeholder needs are still forming. Application Requirement: Online portfolio demonstrating motion graphics, video production, and event design work. Key job responsibilities - Lead creative direction for CS and Org Enablement programs at the initiative level. Co-create briefs with stakeholders, develop creative proposals, and execute the content or experience. Direct the creative output of internal partners so every deliverable connects to campaign objectives and business outcomes. Synthesize research, stakeholder feedback, and performance data into insights that shape future content. - Own video production end to end, in the studio and on location. Produce content for leadership communications, live events, campaigns, and learning experiences. Work across the creative stage (creative pitches, concept, storyboard, script, art direction) and the production and post production stage (camera, lighting, audio, editing, and motion design in Adobe After Effects and Premiere Pro, and tools such as Vyond and Synthesia). - Lead event design and production of live leadership moments such as Town Halls and summits. Work across creative disciplines and with cross-functional partners from early concept and stage design through on-site capture, audio and visual setup, and post-event delivery. - Build scalable creative systems. Develop motion design templates and integrate AI tools into creative workflows to drive efficiencies and keep the brand complaint and consistent at scale. - Hold a high creative bar. Make sound creative decisions in ambiguous, fast-changing environments while maintaining brand and quality standards. Influence senior stakeholders without direct authority, and fully commit to decisions once they are made. - Operate with production discipline. Build workback plans that account for stakeholder review cycles, manage several projects at once, and mentor team members on motion and video best practices. A day in the life You start the day at the team stand-up, reviewing priorities and new requests in the project queue. After stand-up, you might direct a leadership message shoot in the studio. You set up the camera, lighting, and audio, coach the speaker on delivery, and capture several takes. In the afternoon, you could be editing a video for an campaign or learning program

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/sr-creative-designer-amazon-customer-service-at-amazon-74765d

Source: https://jobsbylevel.com/jobs/sr-creative-designer-amazon-customer-service-at-amazon-74765d

## Cite this page

Level. https://jobsbylevel.com/jobs/sr-creative-designer-amazon-customer-service-at-amazon-74765d.

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