# Sr. Customer Development Executive at Lyra Health

Lyra Health is hiring a Sr. Customer Development Executive for a remote role open to applicants in United States. It pays $171k-$236k a year and Level rates it Little AI ●○○○; you can [apply on Lyra Health](https://jobsbylevel.com/go/b4bbc614-4fa4-46ff-bbf5-3688b6b60a82?utm_medium=ai-agent).

AI Level 1, AI centrality 26 out of 100. Remote (United States).

## Details

- Company: [Lyra Health](https://jobsbylevel.com/companies/lyra-health)
- AI level: AI Level 1 (score 26 out of 100)
- Location: Remote (United States)
- Salary: $171k-$236k
- Posted: October 30, 2026
- Apply: https://jobsbylevel.com/go/b4bbc614-4fa4-46ff-bbf5-3688b6b60a82?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=sr-customer-development-executive-at-lyra-health-94d40a

## Description

About Lyra Health Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. About the Role We’re looking for a relationship-driven Account Executive to join our Customer Success team, focused on managing and expanding our existing customer relationships. You’ll work closely with Customer Success Managers (CSMs) to drive renewals, upsell, and cross-sell opportunities by deeply understanding each customer's business, aligning on their goals, and demonstrating how our platform helps them achieve measurable success. This is not your typical hunter AE role—your focus will be on long-term value, customer partnership, and collaborative growth. Responsibilities Own the commercial relationship for a book of existing customers. Drive expansion opportunities by identifying upsell and cross-sell needs. Lead and manage the renewal process, including pricing discussions and contract negotiations, for those customers going out to RFP/RFI for renewal. Partner with Customer Success Managers to align on strategic account plans and customer objectives. Understand customer business models, usage trends, and product adoption to inform growth strategies. Maintain accurate forecasts and updates in Salesforce or CRM. Collaborate cross-functionally with Product, Marketing, and Support teams. Qualifications 12+ years of experience in account executive, customer success, or renewal-focused sales roles. Proven ability to meet or exceed expansion and renewal targets. Excellent communication and stakeholder management skills. High emotional intelligence (EQ); skilled at building trust and handling objections diplomatically. Strong analytical mindset; ability to leverage customer data and product usage insights. Comfortable with contract terms and commercial discussions. CRM proficiency (Salesforce, Gainsight, or equivalent). Preferred Qualifications Experience in B2B healthcare companies Experience working in a CS-led or post-sale sales model. Understanding of the healthcare landscape and customer pain points. What Success Looks Like 95%+ renewal rate on owned accounts Measurable expansion revenue from upsell/cross-sell activity Consistently positive feedback from CSM and cross-functional partners Deep account mapping and commercial forecasting accuracy " We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice . Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this

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Source: https://jobsbylevel.com/jobs/sr-customer-development-executive-at-lyra-health-94d40a

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