# Sr. Customer Service, Deliver Korea - DePuy Synthes at Johnson & Johnson

Johnson & Johnson is hiring a Sr. Customer Service, Deliver Korea - DePuy Synthes in Seoul, South Korea. Level rates it Little AI ●○○○; you can [apply on Johnson & Johnson](https://jobsbylevel.com/go/9a838f23-06e5-4127-83dc-aa49ab720dff?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Seoul, Korea, Republic of.

## Details

- Company: [Johnson & Johnson](https://jobsbylevel.com/companies/johnson-johnson)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Seoul, Korea, Republic of
- Posted: November 3, 2026
- Apply: https://jobsbylevel.com/go/9a838f23-06e5-4127-83dc-aa49ab720dff?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=sr-customer-service-deliver-korea-depuy-synthes-at-johnson-johnson-0e3333

## Prepare for this job

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## Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Customer Management Job Sub Function: Customer Service Operations Job Category: Professional All Job Posting Locations: Seoul, Korea, Republic of Job Description: About DePuy Synthes DePuy Synthes, part of the Johnson & Johnson Medical Devices Companies, provides one of the most comprehensive orthopedics portfolios in the world. DePuy Synthes solutions, in specialties including joint reconstruction, trauma, craniomaxillofacial, spinal surgery and sports medicine, are designed to advance patient care while delivering clinical and economic value to health care systems worldwide. For more information, visit www.depuysynthes.com . Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes. We are searching for the best talent for Sr. Customer Service, Deliver Korea to be in Seoul. Purpose: The Sr. Customer Service Specialist is responsible for providing appropriate solutions to external customers and internal stakeholders regarding order management, ordering systems, and delivery, in accordance with DCM, SOPs, Compliance requirements, and Credo principles. The role also supports the business in achieving its targets by monitoring key KPIs, conducting data analysis as required, and continuously improving order management processes and systems. You will be responsible for: 1. Customer Service & Stakeholder Management Develop creative solutions to problems and unexpected situations as they arise. Collaborate effectively with key stakeholders, including Customers, 3PL, SCM, CD, and Finance. Communicate with key stakeholders to manage and resolve customer inquiries. Maintain a strong customer-focused approach when addressing operational issues and service requirements. 2. Order Management Manage order creation, including sample, return, free goods, and other order types. Manage allocation and FIFO processes. For critical stock, ensure allocations requested by CD or SCM are reflected in SAP and related orders in a timely manner. Conduct calibration processes to minimize potential supply disruption. Manage official supporting documentation for return, sample, and free-goods orders and ensure orders are created in accordance with the designated DOA (Delegation of Authority). 3. Delivery Service Issue Management Report customer complaints related to 3PL delivery service issues (DSI) and ensure investigations are conducted in a

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Source: https://jobsbylevel.com/jobs/sr-customer-service-deliver-korea-depuy-synthes-at-johnson-johnson-0e3333

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