# Sr. Customer Solutions Manager, EC2 Capacity at Amazon

Amazon is hiring a Sr. Customer Solutions Manager, EC2 Capacity in Seattle, United States. It pays $154k-$208k a year and Level rates it Little AI ●○○○; you can [apply on Amazon](https://jobsbylevel.com/go/2685d52d-f207-4319-a90a-00bdb4adc3d3?utm_medium=ai-agent).

AI Level 1, AI centrality 29 out of 100. US, WA, Seattle.

## Details

- Company: [Amazon](https://jobsbylevel.com/companies/amazon)
- AI level: AI Level 1 (score 29 out of 100)
- Location: US, WA, Seattle
- Salary: $154k-$208k
- Posted: October 28, 2026
- Apply: https://jobsbylevel.com/go/2685d52d-f207-4319-a90a-00bdb4adc3d3?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=sr-customer-solutions-manager-ec2-capacity-at-amazon-ef3cd8

## Description

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, and Amazon Elastic Compute Cloud (EC2) is its largest and most consequential service. As customers accelerate workloads spanning generative AI training and inference, large-scale analytics, and mission-critical production systems, AWS’s ability to plan, commit, and deliver compute capacity at scale is a defining competitive advantage. We are seeking a Senior Customer Solutions Manager (CSM) to join the EC2 Capacity Customer Experience organization. In this highly visible role, you will help guide AWS’s customers through the capacity dimension of their cloud journey, planning and delivering the compute capacity solutions that power customers across our global base. You will own the end-to-end capacity and scaling plans for a portfolio of internal and external customers consuming compute (CPU and GPU) and foundational services, translating their growth trajectories into executable commitments and then driving action across AWS teams to deliver against those commitments with clarity on who owns what by when. You will be a critical partner to your customers, leveraging your technical background and your understanding of large-scale compute and capacity dynamics to shepherd them through planning, delivery, and governance of their capacity needs. You will interface with customer and AWS leadership, driving collaboration between the core account groups (Sales, Support, Solutions Architecture, and Professional Services), product and engineering teams, supply chain, and finance. You will translate strategic initiatives in the account and capacity plan into executable actions, working backwards from customer milestones, and you will manage the cadence by leading the reporting and tracking functions along the way. You are encouraged to think big, invent, and take ownership of customer capacity challenges. Successful candidates have a strong technical background, are familiar with cloud infrastructure and increasingly with AI/GenAI workloads, are aware of the details that matter, have excellent problem-solving abilities, and are exemplary communicators at both the executive and project-team level. You will be a peer leader able to gain stakeholder buy-in, negotiate trade-offs, and lead virtual teams. You should be passionate about delivering a great customer experience by planning and delivering capacity, driving innovation, and contributing to the day-to-day management of customers’ successful consumption of AWS. Key job responsibilities You will establish a deep understanding of each customer’s business vision, growth plans, and consumption patterns, and influence them to adopt the right capacity solution at the right time. The Capacity CSM-T is responsible for four focus areas: • Accelerating adoption through capacity delivery and execution. Own and drive the capacity and scaling plans that translate customer growth forecasts into concrete, time-bound infrastructure commitments, and drive the “last mile” between an approved plan and physical capacity in the right place at the right time. • Identifying and aligning on strategic capacity opportunities. Work with the account team to work backwards from the customer and pursue opportunities including large-scale workload migrations and modernizations, GenAI/ML scaling, platform generation migrations, regionalization, and cost-optimizing demand shaping. • Customer enablement. Serve as the customer’s capacity coach and the voice of the customer within AWS, evangelizing their capacity needs to AWS leadership, product, engineering, and supply chain teams. • Governance. Implement governance structures, review cadences, and escalation paths that govern both the partnership with the customer and the health of their capacity commitments. Across these focus areas you will also: • Drive action and accountability across partner organizations (EC2, Supply Chain, Networking, Storage, Finance, Sales) to

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/sr-customer-solutions-manager-ec2-capacity-at-amazon-ef3cd8

Source: https://jobsbylevel.com/jobs/sr-customer-solutions-manager-ec2-capacity-at-amazon-ef3cd8

## Cite this page

Level. https://jobsbylevel.com/jobs/sr-customer-solutions-manager-ec2-capacity-at-amazon-ef3cd8.

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