# Sr. Customer Solutions Manager, Global Healthcare & Life Sciences Industries at Amazon

AI Level 3, AI centrality 65 out of 100. US, CA, San Francisco.

## Details

- Company: [Amazon](https://jobsbylevel.com/companies/amazon)
- AI level: AI Level 3 (score 65 out of 100)
- Location: US, CA, San Francisco
- Salary: $177k-$239k
- Posted: October 6, 2026
- Apply: https://jobsbylevel.com/go/1f757a38-1b2c-483e-8e1d-7fe4164a6d5d

## Description

Drive transformation for leading Healthcare & Life Sciences organizations while shaping the future of patient care, drug discovery, and clinical innovation through AWS cloud and AI solutions. Partner with senior leaders at global HCLS enterprises to accelerate their cloud adoption journey, delivering measurable business outcomes and strategic value. About the Role Customer Solutions Managers (CSMs) at AWS are obsessed with accelerating customer cloud adoption and driving measurable value from cloud investments. As a CSM in Healthcare & Life Sciences, you'll partner with senior leaders and engineering teams at global organizations to strategize and manage their end-to-end cloud and AI transformation journeys. We help Healthcare & Life Sciences organizations adopt advanced cloud and AI solutions while migrating existing workloads to the cloud. Together with customers, we shape and execute strategies to build mindshare and broaden the use of AWS offerings across their enterprises. If you are excited about the prospect of using your cloud architecture experience to assist our most valuable customers, tackling challenging problems, have a hand in shaping the future of cloud adoption, enhancing and growing your own skills, and having fun, then we would love to hear from you. What You'll Do You will be a critical partner to our customers, leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational, and governance aspects of a successful AWS cloud journey. You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. You will manage cadence by leading the reporting and tracking functions along the way. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey. You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms. Successful candidates will have a strong technical background, be aware of details that matter, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams. Your enterprise cloud experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions. You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation, and also be obsessed with contributing to the day-to-day management of customers’ successful migration to AWS. Key job responsibilities You will establish a deep understanding of your customer’s business vision, culture and processes, and evangelize AWS services and influence customers to adopt the right solution at the right time. Customer Solution Managers (CSM) are responsible for four focus areas: 1/Accelerating AWS Adoption through Delivery and Execution 2/Identify & Align on Strategic Opportunities: CSMs work with the Customer Account team to work backwards from the customer to identify and pursue strategic cloud opportunities. These strategic cloud opportunities can include but are not limited to large-scale

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Source: https://jobsbylevel.com/jobs/sr-customer-solutions-manager-global-healthcare-life-sciences-industries-at-amazon-cbf7e5

## Cite this page

Level. https://jobsbylevel.com/jobs/sr-customer-solutions-manager-global-healthcare-life-sciences-industries-at-amazon-cbf7e5.

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