# Sr. Manager, Content Mgmt at Johnson & Johnson

Johnson & Johnson is hiring a Sr. Manager, Content Mgmt in Taguig, Philippines. Level rates it Little AI ●○○○; you can [apply on Johnson & Johnson](https://jobsbylevel.com/go/b985978b-52c7-4780-99b5-dc54ce46cf28?utm_medium=ai-agent).

AI Level 1, AI centrality 34 out of 100. Taguig, National Capital Region (Manila), Philippines.

## Details

- Company: [Johnson & Johnson](https://jobsbylevel.com/companies/johnson-johnson)
- AI level: AI Level 1 (score 34 out of 100)
- Location: Taguig, National Capital Region (Manila), Philippines
- Posted: November 2, 2026
- Apply: https://jobsbylevel.com/go/b985978b-52c7-4780-99b5-dc54ce46cf28?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=sr-manager-content-mgmt-at-johnson-johnson-3762a4

## Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Customer Management Job Sub Function: Customer Service Operations Job Category: People Leader All Job Posting Locations: Taguig, National Capital Region (Manila), Philippines Job Description: DePuy Synthes is recruiting for a(n) Sr. Manager, Content Management, located in Manila, Philippines. The Sr. Manager, Content Management leads the strategy, governance, and maintenance of operational knowledge and process content across Global Business Services (GBS) functions. This role ensures employees, service teams, and support functions have access to accurate, standardized, and easy-to-use process documentation, knowledge articles, service catalogs, FAQs, and operating procedures that support consistent execution and efficient service delivery. This role establishes scalable standards for the creation, review, approval, maintenance, and governance of operational knowledge assets. By partnering with GBS functions, Process Design, Service Management, Technology, and functional subject matter experts, the Sr. Manager will strengthen process consistency, support self-service capabilities, and ensure process changes are accurately reflected in enterprise knowledge content. Key Responsibilities Define and lead the enterprise content management strategy, operating model, roadmap, and governance framework for GBS content Manage the end-to-end content lifecycle, including intake, prioritization, authoring, editing, review, approval, publishing, localization, maintenance, archiving, and retirement Establish content standards covering structure, taxonomy, metadata, templates, style, accessibility, searchability, ownership, review frequency, and quality Lead the development and maintenance of knowledge repositories, ServiceNow knowledge articles, standard operating procedures (SOPs), work instructions, FAQs, service catalogs, and operational process documentation Partner with GBS functional content owners, teams, and subject matter experts to identify missing, outdated, duplicative, or inconsistent content and coordinate remediation to ensure accuracy and compliance Establish clear roles, decision rights, workflows, controls, and service expectations for content contributors, reviewers, approvers, publishers, and owners Monitor content quality, process documentation effectiveness, search performance, and knowledge article utilization to identify opportunities for improvement and standardization Prepare content for responsible use in generative AI, virtual assistant, search, and agent support experiences by strengthening quality, structure, metadata, and governance Lead knowledge consolidation, documentation rationalization, controlled document governance, and content quality improvement initiatives across Global Services functions Build content management capability through playbooks, templates, training, communities of practice, coaching, and clear operating guidance Monitor content risks, dependencies, delivery milestones, and quality issues, escalating material concerns and coordinating resolution Qualifications Education Required: Bachelor’s degree in Knowledge Management, Business Administration, Information

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/sr-manager-content-mgmt-at-johnson-johnson-3762a4

Source: https://jobsbylevel.com/jobs/sr-manager-content-mgmt-at-johnson-johnson-3762a4

## Cite this page

Level. https://jobsbylevel.com/jobs/sr-manager-content-mgmt-at-johnson-johnson-3762a4.

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