# Sr. Manager-Service & Growth at Adobe

Adobe is hiring a Sr. Manager-Service & Growth for a remote role open to applicants in India. Level rates it Little AI ●○○○; you can [apply on Adobe](https://jobsbylevel.com/go/022c4e0c-3a08-4377-886a-61b192eebc73?utm_medium=ai-agent).

AI Level 1, AI centrality 20 out of 100. Remote (Remote India).

## Details

- Company: [Adobe](https://jobsbylevel.com/companies/adobe)
- AI level: AI Level 1 (score 20 out of 100)
- Location: Remote (Remote India)
- Posted: November 2, 2026
- Apply: https://jobsbylevel.com/go/022c4e0c-3a08-4377-886a-61b192eebc73?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=sr-manager-service-growth-at-adobe-ef11c4

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/sr-manager-service-growth-at-adobe-ef11c4

## Description

Senior Manager, Integrated Customer Experience, Support & Growth Role Overview We are looking for an experience-centric, people-first leader to run a blended Support-and-Sales organization, largely serving Adobe's B2B customers globally. The successful candidate leads with a customer-first mindset, builds and coaches a high-performing multi-layered team, and thinks strategically about the long-term operating model, including how AI, automation, and self-service reshape both service and selling at scale. The mandate is to deliver measurable customer experience and business impact from the same team, without trading one off against the other. This role blends customer& stakeholder management, change enablement, coaching, and service & sales execution creating a culture where great support and responsible growth reinforce each other. Key Responsibilities 1. Customer Experience & Customer-First Execution - Own the end-to-end customer experience across support and sales touchpoints for B2B customers anchored on CSAT, resolution quality, and lifetime value, not just transactional metrics. - Champion the voice of the customer: surface top technical issues and friction points, and partner with Product, Engineering, and PM/PMM to influence roadmap and improve the product experience. - Ensure the team applies judgment on *when* and *how* to introduce a sales conversation protecting trust by qualifying that support quality thresholds are met before upsell/cross-sell. - Own escalations end-to-end, driving timely resolution with strong stakeholder alignment and clear communication. 2. People Leadership, Coaching & Team Development - Lead, coach, and develop a multi-layered team across support and sales/customer-success motions, building both frontline execution strength and leadership bench depth. - Cross-skill advisors into blended competencies (technical support + consultative selling + retention), and design the enablement, ramp, and career paths that make a blended role sustainable. - Drive consistent performance management through goal setting, regular cadence reviews, coaching, and skill development aligned to regional and individual needs. - Build a high-engagement culture rooted in accountability, collaboration, and customer obsession; lead the team through change and ambiguity with clarity. 3. Revenue & Growth (Sales + Expansion) - Drive team performance against ARR, conversion (upsell/cross-sell), pipeline, and retention targets for the SMB/ book of business. - Own inbound performance (chat and phone) improving customer experience, issue resolution and opportunity conversion, response times, and revenue per rep using intent and behavioral signals. - Own customer success and expansion for the existing customer, ensure adherence & compliance with current retention, growth offers being followed across teams. - Partner with GTM, Marketing, Digital, and Operations on joint business plans, campaigns, growth, product & retentions offers which meet the ICX requirements. 4. Strategic Vision & Business Planning - Define a long-term vision for an intelligent, data-driven blended organization that balances human- and AI-delivered service and selling. - Develop and execute market, customer segment, region, vendor-specific strategies within ICX, recognizing the diversity across Consumer, B2B, digital vs human service & sales strategy. - Act as a strategic thought partner to senior leadership on growth opportunities, risks, and scaling models; own forecasting accuracy and execution rigor for the team. 5. Scale & Transformation (AI + Automation) - Lead AI-led process improvements and automation across the org: case deflection, self-service, intelligent routing, auto-triage, predictive issue detection, and proactive prevention. - Strengthen knowledge management and self-service tooling to improve speed, reduce customer effort, and increase scalability in high-volume B2C, B2B scenarios. - Reduce conversations per MAU and improve Product NPS

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/sr-manager-service-growth-at-adobe-ef11c4

Source: https://jobsbylevel.com/jobs/sr-manager-service-growth-at-adobe-ef11c4

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