# Sr. Manager, WFM Tools and Governance at Visa

Visa is hiring a Sr. Manager, WFM Tools and Governance in Bogotá, Colombia. Level rates it Little AI ●○○○; you can [apply on Visa](https://jobsbylevel.com/go/f8d4ed14-11c1-43e1-aeea-352546876822?utm_medium=ai-agent).

AI Level 1, AI centrality 27 out of 100. CO - Bogota, Colombia.

## Details

- Company: [Visa](https://jobsbylevel.com/companies/visa)
- AI level: AI Level 1 (score 27 out of 100)
- Location: CO - Bogota, Colombia
- Posted: November 4, 2026
- Apply: https://jobsbylevel.com/go/f8d4ed14-11c1-43e1-aeea-352546876822?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=sr-manager-wfm-tools-and-governance-at-visa-657dd3

## Description

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. Job Description Role Summary: Sr. Manager, WFM Tools and Governance is responsible for establishing the standards, controls, and technology foundation for Workforce Management. This role ensures consistent WFM practices across lines of business and advances the tools, automation, and AI capabilities required to support forecasting, capacity planning, real-time management, and workforce optimization. The role serves as the primary owner for WFM governance, including standard operating procedures, planning standards, audits, skills and FTE governance, escalation protocols, and tool-change controls. The Sr. Manager will partner with WFM leaders, the 24/7 AI-Driven Command Center, Operations, Reporting and Insights, and Technology teams to strengthen operating rigor while simplifying and modernizing the WFM environment. Key areas of accountability include: Establishing and maintaining WFM governance, standard operating procedures, planning standards, and decision rights Leading WFM audits, control reviews, remediation tracking, and continuous improvement Governing the skills matrix, FTE directory, queue and skill inventory, and escalation procedures Owning the WFM tools strategy, roadmap, work-intake process, and change governance Enabling responsible AI and automation integration with appropriate human oversight and operational controls The Sr. Manager will collaborate regularly with senior WFM, Operations, Technology, Product, and Reporting and Insights leaders to align governance and technology priorities with business needs. This role reports to the Sr. Director, Workforce Management. Key Responsibilities: Create, maintain, and govern WFM standard operating procedures, planning standards, authority matrices, and escalation protocols. Establish audit and control routines that measure adherence to WFM standards; identify gaps and drive remediation to closure. Own governance of the WFM skills matrix, FTE directory, and queue and skill inventory to improve accuracy, consistency, and operational flexibility. Lead the WFM tools strategy and roadmap, balancing operational priorities, platform capabilities, risk, and scalability. Manage WFM work intake, prioritization, requirements, testing, approval, implementation, and change communication. Partner with Technology and Operations to simplify platform configurations, eliminate unnecessary complexity, and strengthen production controls. Guide the integration of AI and automation into WFM workflows, including appropriate human oversight, monitoring, exception handling, and performance measurement. Provide thought leadership and strategic guidance to ensure WFM teams have the tools, standards, processes, and controls required to deliver operational results. Build strong partnerships across WFM Planning, the 24/7 AI-Driven Command Center, Operations, Reporting and Insights, and Technology. Develop and report measures of governance effectiveness, tool adoption, control performance, and realized business value. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications: 8 or more years of work experience with a Bachelor’s Degree or at least 6 years of work experience with an Advanced Degree (e.g., Masters or MBA). Experience in Workforce Management, workforce technology, operations governance, or a related discipline. Demonstrated

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/sr-manager-wfm-tools-and-governance-at-visa-657dd3

Source: https://jobsbylevel.com/jobs/sr-manager-wfm-tools-and-governance-at-visa-657dd3

## Cite this page

Level. https://jobsbylevel.com/jobs/sr-manager-wfm-tools-and-governance-at-visa-657dd3.

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