# Sr. Media Delivery Specialist, AWS Support Strategic Industries at Amazon

Amazon is hiring a Sr. Media Delivery Specialist, AWS Support Strategic Industries in Austin, United States. It pays $154k-$208k a year and Level rates it Little AI ●○○○; you can [apply on Amazon](https://jobsbylevel.com/go/66bc7c33-ef3d-4ccc-a871-eefa940e7b2f?utm_medium=ai-agent).

AI Level 1, AI centrality 10 out of 100. US, TX, Austin.

## Details

- Company: [Amazon](https://jobsbylevel.com/companies/amazon)
- AI level: AI Level 1 (score 10 out of 100)
- Location: US, TX, Austin
- Salary: $154k-$208k
- Posted: September 15, 2026
- Apply: https://jobsbylevel.com/go/66bc7c33-ef3d-4ccc-a871-eefa940e7b2f?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=sr-media-delivery-specialist-aws-support-strategic-industries-at-amazon-f82cc3

## Prepare for this job

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## Description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset. Amazon Web Services (AWS) is looking for an Enterprise Account Engineer who is passionate about helping our largest video customers optimize, secure, operate, and get the best performance out of their streaming media workloads. Our team builds deep relationships with the top companies in video through which we drive best practices through an architectural and operational lens ensuring our customers are set-up for success. We exemplify Customer Obsession working alongside our customers' engineering and operations teams embedding to become a trusted advisor and team member. Enterprise Account Engineers must be able to work across many AWS services across media workloads from contribution encoding through origination and content delivery. You will apply both product and domain expertise to assist customers in their key workflows through all phases of architectural specification, development, deployment, and monitoring for ongoing operations. Working in tandem with a Technical Account Manager specializing in media delivery Enterprise Account Engineers are key to driving long-term success with key enterprise accounts. You will develop deep technical knowledge on the operational aspects of media workflows and leverage that knowledge to provide expert guidance to ensure our customers achieve operational reliability resiliency and scalability for their critical live events and other media workloads. Depending on a customer's needs you may also work closely with members of AWS Professional Services. While this role is not expected to develop software within the AWS services a software development background will be valuable in helping understand complex customer needs and drive software solutions as well as being able to ideate and innovate in this position. Most importantly you have to consistently uphold high standards in proactively guiding customers in all aspects of the engagement. Key job responsibilities • As an Enterprise Account Engineer specializing in media delivery you will: • Act as the primary technical point of contact representing the technical needs of high-value media workflows for key enterprise accounts during live event delivery * Work across multiple AWS services including video origination and delivery services to drive well architected solutions and ensure a consistently high customer experience with overall content delivery performance * Interface with customer project managers and technical owners to understand key technical and operations requirements * Collaborate with Product Managers to define customer technical requirements helping to advocate for solutions that drive long-term operational success * Collaborate with CloudFront and Edge Security teams to drive key customers' success initiatives * Oversee media delivery performance by monitoring both customer and service metrics. * Identify troubleshoot mitigate and resolve complex video delivery performance problems * Own customer-facing and internal communication during production impacting incidents * Work independently with customer engineering and operations teams * Build training materials, runbooks, and operational plans to help a key, expanding team A day in the life As a Sr. EAE, you will work daily with customers Support Engineering and multiple service teams to continuously raise the experience and bar for our customers and technical bar internally. Activities might

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Source: https://jobsbylevel.com/jobs/sr-media-delivery-specialist-aws-support-strategic-industries-at-amazon-f82cc3

## Cite this page

Level. https://jobsbylevel.com/jobs/sr-media-delivery-specialist-aws-support-strategic-industries-at-amazon-f82cc3.

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