# Sr Product Specialist, GSSO at Gartner

Gartner is hiring a Sr Product Specialist, GSSO in Gurugram, India. Level rates it Little AI ●○○○; you can [apply on Gartner](https://jobsbylevel.com/go/5bddf0a6-4bb5-454b-8cd6-9a0622645a5a?utm_medium=ai-agent).

AI Level 1, AI centrality 31 out of 100. Gurgaon.

## Details

- Company: [Gartner](https://jobsbylevel.com/companies/gartner)
- AI level: AI Level 1 (score 31 out of 100)
- Location: Gurgaon
- Posted: October 27, 2026
- Apply: https://jobsbylevel.com/go/5bddf0a6-4bb5-454b-8cd6-9a0622645a5a?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=sr-product-specialist-gsso-at-gartner-d133e8

## Description

Global Sales & Services Operations (GSSO) is the team that helps shape Gartner's mission-critical sales and services priorities and works with sales and services leaders to drive tactical and analytical insights. As an associate on the GSSO team, you'll be at the forefront of the ongoing transformation of Gartner's sales and services teams, which drive approximately $5.3B in Contract Value (CV). You will partner with business leaders across Gartner to support global sales and services teams comprised of nearly 9,000 associates who sell to and service every major function across the enterprise. About the Role: The Senior Product Specialist is part of the GSSO Sales Technology team and serves as a critical bridge between Sales and Technology. This role supports the deployment, optimization, and scale of Salesforce and integrated sales technologies including Gong, EAC, Customer 360, and data governance tools. The position focuses on enhancing seller productivity, improving the user experience, and enabling operational excellence across Gartner’s global sales organization. Working closely with Product Managers, Business Process teams, IT, Change Management, and regional stakeholders, the Senior Product Specialist translates business requirements into scalable Salesforce solutions, well-defined user stories, and efficient operational processes while supporting a global user base across the Americas, EMEA, and APAC. What You Will Do: Manage Salesforce administration activities including user setup, access management, role-based access controls (RBAC), permission set groups, delegated administration, and environment support. Partner with Product Managers and business stakeholders to gather requirements, document business needs, and translate them into well-groomed user stories and backlog items. Maintain high-quality Jira documentation, linking user stories to epics, initiatives, and product discovery activities while supporting sprint planning and agile ceremonies. Execute data governance activities, perform data audits, and leverage tools such as Salesforce Inspector, Data Loader, and SOQL-based processes to support administrative operations and mass updates. Support product releases, testing, deployment activities, and process improvements to ensure successful adoption of sales technology solutions. Create and maintain process documentation, standard operating procedures, knowledge articles, and training materials to drive operational scale and user enablement. Collaborate with cross-functional teams including IT, Engineering, Sales Operations, Change Management, and Technical Support teams to improve seller workflows and overall platform effectiveness. Leverage AI-powered tools to improve operational efficiency, enhance ticket quality, automate routine tasks, and generate actionable business insights. What You Will Need: Bachelor's degree or equivalent professional experience. 3+ years of experience in Sales Operations, Sales Support, Product Management, Business Analysis, or Salesforce-focused operations roles. Hands-on Salesforce Administration experience or similar CRM tools experience, including Object Manager, User Management, Profiles, Permission Sets, Permission Set Groups, and Delegated Administration. Experience with Salesforce administrative tools such as Data Loader, Salesforce Inspector, and data governance processes. Understanding of Agile methodologies with experience writing user stories, managing backlogs, and working within Jira and Scrum environments. Strong process documentation, workflow mapping, and training development skills. Excellent communication and stakeholder management skills with the ability to collaborate across technical and non-technical teams globally. Demonstrated ownership, problem-solving ability, and a continuous improvement mindset. Salesforce Certified Administrator (SADM-201) strongly preferred; CSPO or other Agile certifications are a plus. Comfort leveraging AI tools to improve

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/sr-product-specialist-gsso-at-gartner-d133e8

Source: https://jobsbylevel.com/jobs/sr-product-specialist-gsso-at-gartner-d133e8

## Cite this page

Level. https://jobsbylevel.com/jobs/sr-product-specialist-gsso-at-gartner-d133e8.

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