# Sr Program Manager, Recipient Experience at Amazon

Amazon is hiring a Sr Program Manager, Recipient Experience in Bellevue, United States. It pays $116k-$160k a year and Level rates it Little AI ●○○○; you can [apply on Amazon](https://jobsbylevel.com/go/7ceb81e2-830c-4f1e-8277-0f1a32b371b3?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. US, WA, Bellevue.

## Details

- Company: [Amazon](https://jobsbylevel.com/companies/amazon)
- AI level: AI Level 1 (score 0 out of 100)
- Location: US, WA, Bellevue
- Salary: $116k-$160k
- Posted: August 11, 2026
- Apply: https://jobsbylevel.com/go/7ceb81e2-830c-4f1e-8277-0f1a32b371b3?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=sr-program-manager-recipient-experience-at-amazon-8748a8

## Prepare for this job

The job page lists 4 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/sr-program-manager-recipient-experience-at-amazon-8748a8

## Description

Recipient Experience (REX) empowers customers to track and manage their deliveries, know exactly when their orders will arrive, and discover new ways to shop along the way. REX pages are some of Amazon's most-visited destinations, serving hundreds of millions of customers with billions of visits annually. As Senior Program Manager, you'll be the force multiplier that enables our product and engineering teams to move faster, ship with higher quality, and scale globally — by building the mechanisms, driving cross-functional alignment, and managing the operational rigor that turns ambitious product vision into customer-facing reality. This is a highly strategic role shaping the operational backbone of experiences that touch every Amazon customer multiple times per order, driving significant attributed sales and customer engagement. You'll establish and drive execution towards global parity across marketplaces, act as the customer champion by synthesizing voice-of-the-customer insights into actionable priorities, and set a high bar for business and customer impact measurement across feature launches. You'll build scalable frameworks for how we evaluate launch readiness, define success metrics, and hold ourselves accountable to outcomes — not just outputs. You'll also establish think-big mechanisms that help the team ideate faster, identify quick CX experiments we can run on an ongoing basis, and create the operational rhythm that keeps innovation velocity high without sacrificing quality. This role requires someone who can operate at both the strategic and tactical level: partnering with product leadership to shape planning inputs and prioritization frameworks, while simultaneously driving the day-to-day execution cadence that keeps complex, multi-team programs on schedule. You'll synthesize insights from WBR metrics, customer escalations, and launch data into actionable narratives for leadership — and build the connective tissue between teams that prevents gaps from becoming customer-facing defects. You are an excellent written and verbal communicator who can influence without authority across organizational boundaries, drive clarity in ambiguous situations, and earn trust with both technical and executive audiences. You thrive in fast-paced environments with competing priorities, bring a bias for action paired with sound judgment, and have a track record of building mechanisms that outlast any single initiative. Key job responsibilities Build and own scalable mechanisms for launch readiness, weblab governance, metric reporting, and cross-team alignment that allow the product team to stay focused on customer problems rather than operational overhead Establish and drive execution towards global parity — ensuring features launch consistently across marketplaces with clear timelines and accountability Act as the customer champion by consolidating voice-of-the-customer signals (escalations, social VOC, survey data, CX defects) into actionable insights that inform product priorities Set a high bar for measurement — building frameworks that rigorously evaluate feature launches against business and customer impact metrics, and holding the team accountable to outcomes Identify and drive quick CX experiments (messaging tests, UX variations, notification strategies) on an ongoing basis, creating an operational rhythm of continuous improvement Establish think-big mechanisms that help the team ideate faster — from structured brainstorms to competitive benchmarking to cross-org inspiration sessions Drive peak readiness, compliance workstreams, and operational health — ensuring our most critical customer experiences remain always-on Synthesize insights from WBR metrics, customer escalations, and launch data into actionable narratives for leadership up to VP level through business reviews, escalation documents, and planning inputs About the team We're a scrappy, low-ego crew that thrives on turning ambiguity into impact. We move fast, ship

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/sr-program-manager-recipient-experience-at-amazon-8748a8

Source: https://jobsbylevel.com/jobs/sr-program-manager-recipient-experience-at-amazon-8748a8

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