# Sr. Service Experience Consultant at Visa

Visa is hiring a Sr. Service Experience Consultant in London, United Kingdom. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/477c4ae2-cfbe-4ecb-b73d-ec8848d46d42?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. GB - London, United Kingdom.

## Details

- Company: [Visa](https://jobsbylevel.com/companies/visa)
- AI level: AI Level 1 (score 0 out of 100)
- Location: GB - London, United Kingdom
- Posted: October 16, 2026
- Apply: https://jobsbylevel.com/go/477c4ae2-cfbe-4ecb-b73d-ec8848d46d42?utm_medium=ai-agent

## Prepare for this job

The job page lists 4 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/sr-service-experience-consultant-at-visa-30df0a

## Description

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. Job Description Client Services Team plays a key role in bringing Visa’s products and services to life for clients around the world, connecting product innovation with operational excellence and a great client experience. As Sr. Consultant, Service Experience , you’ll have the opportunity to help shape how new and evolving Visa solutions are introduced, supported and scaled. Initially focused on Stablecoin solutions , you’ll work across teams to build the operational foundations for successful client launches, before expanding into broader client implementation responsibilities over time. This is an exciting opportunity for someone who enjoys working in an evolving environment, turning complexity into practical solutions and bringing people together to drive meaningful change. You’ll collaborate with teams across the business, influence how new capabilities are delivered and help create experiences that work effectively for both clients and colleagues. We’re looking for someone who combines strong stakeholder management, problem-solving and program management skills with a practical, collaborative mindset and the drive to turn new ideas into scalable ways of working. Key responsibilities: Lead Service Experience operational readiness and client enablement for Stablecoin solutions, capturing early implementation and pilot learnings to inform a scalable future-state operating model. Work across Product, Technology, Operations, Implementation, Client Services, Risk, Compliance and regional teams to identify transition, support, servicing and implementation requirements. Bring structure to ambiguous or incomplete problems by defining problem statements, clarifying scope, identifying gaps and dependencies, clarifying decisions and establishing practical paths to resolution. Map current-state and future-state operating procedures, including end-to-end workflows, roles, handoffs, decision points, controls, dependencies and escalation routes. Assess existing procedures and lead improvements that increase service quality, consistency, scalability, client experience and operational efficiency. Develop and maintain clear, high-quality operational documentation, including process flows, standard operating procedures, runbooks, playbooks, implementation guides, decision trees, transition plans, FAQs, training materials and readiness artifacts. Facilitate workshops and working sessions to capture requirements, resolve process gaps, align stakeholders and agree ownership, handoffs and implementation approaches. Influence cross-functional stakeholders without direct authority to improve procedures, resolve issues, prioritize changes and embed agreed ways of working. Support the transition from Stablecoin Service Experience into broader client implementation responsibilities, developing repeatable implementation methodologies, blueprints and reusable assets. Partner with Product teams to shape go-to-market strategies, product roadmaps and enhancement priorities by representing implementation, service delivery and client needs. Monitor pilots, launches and client activations, proactively identifying and coordinating resolution of operational, processing or business issues at go-live. Develop internal and external communications, including readiness updates, decision records, meeting outputs, dashboards and client-facing materials. Define and manage relevant measures and KPIs

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/sr-service-experience-consultant-at-visa-30df0a

Source: https://jobsbylevel.com/jobs/sr-service-experience-consultant-at-visa-30df0a

## Cite this page

Level. https://jobsbylevel.com/jobs/sr-service-experience-consultant-at-visa-30df0a.

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