# Sr Service Operations Associate at Gartner

Gartner is hiring a Sr Service Operations Associate in Gurugram, India. Level rates it Little AI ●○○○; you can [apply on Gartner](https://jobsbylevel.com/go/cc30ab36-6f19-45d8-ba0c-0f271a8402f7?utm_medium=ai-agent).

AI Level 1, AI centrality 36 out of 100. Gurgaon.

## Details

- Company: [Gartner](https://jobsbylevel.com/companies/gartner)
- AI level: AI Level 1 (score 36 out of 100)
- Location: Gurgaon
- Posted: October 21, 2026
- Apply: https://jobsbylevel.com/go/cc30ab36-6f19-45d8-ba0c-0f271a8402f7?utm_medium=ai-agent

## Description

About the Role: Global Sales & Services Operations (GSSO) is the team that helps shape Gartner's mission-critical sales and services priorities and works with sales and services leaders to drive tactical and analytical insights. As an associate on the GSSO team, you'll be at the forefront of the ongoing transformation of Gartner's sales and services teams, which drive approximately $5.3B in Contract Value (CV). You will partner with business leaders across Gartner to support global sales and services teams comprised of nearly 9,000 associates who sell to and service every major function across the enterprise. What You Will Do: Respond to service team inquiries and assist in troubleshooting and resolving challenges w.r.t data as well as process challenges Organize and maintain documentation pertaining to troubleshooting of known issues in process, data and products Assist management in creating training materials pertaining to newly launched products by Automation Team Take lead in delivering exceptional service to stakeholders with desired quality, accuracy, timeliness and establish a strong excellence at: Process management and quality control: Own key processes to become a process champion; maintain/ update process maps for all the activities performed by support team Stakeholder management and reporting: Prepare monthly reports on team performance for internal stakeholder consumption Innovation and process optimization: Ideate on process optimization for current processes; identify opportunities to improve productivity through collaboration with development team/leaders to continuously seek and learn new ways to solve problems Collaboration with peers/team members: Participate in training new members of the team across all the processes What You Will Need: Science, Business/Economics, Operations graduate with 1-3 years of experience in process management, multi-team coordination management. Excellent written, verbal communication skills with an ability to convey insights in a group meeting Intermediate excel skills Comfortable understanding data and working with large data points What Y ou W ill G et: Competitive salary, generous paid time off policy, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more. Collaborative, team-oriented culture that embraces diversity Professional development and unlimited growth opportunities #LI-MP4 #GSSO Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. Gartner is the world authority on AI At Gartner, you’ll join a company at the very center of

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/sr-service-operations-associate-at-gartner-40c083

Source: https://jobsbylevel.com/jobs/sr-service-operations-associate-at-gartner-40c083

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