# Sr. Software Dev Engineer, Amazon Connect at Amazon

Amazon is hiring a Sr. Software Dev Engineer, Amazon Connect in New York, United States. It pays $185k-$250k a year and Level rates it Little AI ●○○○; you can [apply on Amazon](https://jobsbylevel.com/go/1574d8de-b90e-49f7-b799-2371e3d4719a?utm_medium=ai-agent).

AI Level 1, AI centrality 29 out of 100. US, NY, New York.

## Details

- Company: [Amazon](https://jobsbylevel.com/companies/amazon)
- AI level: AI Level 1 (score 29 out of 100)
- Location: US, NY, New York
- Salary: $185k-$250k
- Posted: October 27, 2026
- Apply: https://jobsbylevel.com/go/1574d8de-b90e-49f7-b799-2371e3d4719a?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=sr-software-dev-engineer-amazon-connect-at-amazon-214e9d

## Description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset. Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers. Are you inspired to work with a team than launches products with direct and massive impact on Amazon’s customers? Are you excited to join one of the newest and most exciting AWS services? Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them. See our section in Andy Jassy 2020 re:Invent keynote We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Software Development Engineers to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scaleable, resilient systems while maintaining a constant customer focus. As a developer on our team, you’ll own code end-to-end from design to development, and work closely with senior technical leaders within the team and across AWS. You’ll have a sound understanding of computer science fundamentals and practical industry experience, working across the stack with technology involving Front-End technologies like React, open-source libraries, a full-stack code base, MicroServices, Data platforms, and more. This team is a great fit for you if : - You are passionate about data, metrics, and insights that support our team's decision making. - You enjoy working with a fun team that prides itself on a great work environment with an inclusive group of people that are working together towards a common goal. - You are sensitive to customer needs and interested in working on a service that will be used, directly and indirectly, by millions of customers and has a meaningful impact to their functions and interactions. - You’d like to be directly responsible for solving real customer problems. - You are a passionate learner and are motivated to take on new challenges. - You want to have fun; surround yourself with a highly talented pool of engineers that like to solve complex problems, but also enjoy work life balance. About the team ABOUT AWS: Diverse Experiences Amazon

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/sr-software-dev-engineer-amazon-connect-at-amazon-214e9d

Source: https://jobsbylevel.com/jobs/sr-software-dev-engineer-amazon-connect-at-amazon-214e9d

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Level. https://jobsbylevel.com/jobs/sr-software-dev-engineer-amazon-connect-at-amazon-214e9d.

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