# Sr Software Development Engineer, Amazon Connect at Amazon

Amazon is hiring a Sr Software Development Engineer, Amazon Connect in Seattle, United States. It pays $168k-$227k a year and Level rates it Little AI ●○○○; you can [apply on Amazon](https://jobsbylevel.com/go/e57a7688-ba19-4ed4-a152-0fa1556e11f1?utm_medium=ai-agent).

AI Level 1, AI centrality 26 out of 100. US, WA, Seattle.

## Details

- Company: [Amazon](https://jobsbylevel.com/companies/amazon)
- AI level: AI Level 1 (score 26 out of 100)
- Location: US, WA, Seattle
- Salary: $168k-$227k
- Posted: November 5, 2026
- Apply: https://jobsbylevel.com/go/e57a7688-ba19-4ed4-a152-0fa1556e11f1?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=sr-software-development-engineer-amazon-connect-at-amazon-5ec91d

## Description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset. Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers. Want to disrupt an industry by delighting customers? Looking for a job where your work can have direct and massive impact? Excited to join one of the newest and most exciting AWS services? Come be a leader on a team that is building a product that will touch millions of people daily. Amazon Connect Customer is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect Customer is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect Customer, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect Customer leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them. We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Software Development Engineers to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scaleable, resilient systems while maintaining a constant customer focus. Industry analysts have said, “Amazon Connect Customer is quietly positioned to massively disrupt by enabling companies to focus on customer service, not service centers.” and “Amazon is totally disrupting the customer contact center space as they have many other market-spaces with customer-centric solutions with open platform integration with assistance from the partner community.” About the team ABOUT AWS: Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/sr-software-development-engineer-amazon-connect-at-amazon-5ec91d

Source: https://jobsbylevel.com/jobs/sr-software-development-engineer-amazon-connect-at-amazon-5ec91d

## Cite this page

Level. https://jobsbylevel.com/jobs/sr-software-development-engineer-amazon-connect-at-amazon-5ec91d.

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