# Sr Tech Product Manager, Customer Fulfillment Experience at Amazon

Amazon is hiring a Sr Tech Product Manager, Customer Fulfillment Experience in São Paulo, Brazil. Level rates it Little AI ●○○○; you can [apply on Amazon](https://jobsbylevel.com/go/bbcc48d9-9b7b-4521-bfb9-9d1d97410373?utm_medium=ai-agent).

AI Level 1, AI centrality 10 out of 100. BR, SP, Sao Paulo.

## Details

- Company: [Amazon](https://jobsbylevel.com/companies/amazon)
- AI level: AI Level 1 (score 10 out of 100)
- Location: BR, SP, Sao Paulo
- Posted: November 6, 2026
- Apply: https://jobsbylevel.com/go/bbcc48d9-9b7b-4521-bfb9-9d1d97410373?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=sr-tech-product-manager-customer-fulfillment-experience-at-amazon-973b39

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/sr-tech-product-manager-customer-fulfillment-experience-at-amazon-973b39

## Description

Brazil Customer Fulfillment Experience (CFX) is looking for a Sr. Technical Product Manager to own BR CFX product development in partnership with our global teams. As a Sr. Product Manager, you will be responsible for customer experiences with considerable scope and complexity — whether a complete product, a significant capability within a platform, or a customer-facing experience requiring cross-team coordination. You will own products development management and design business requirements (technical and functional) with meaningful technical difficulty: products that may appear simple on the surface but are deeply technical, sit within complex systems, and require both strong technology judgment and business domain knowledge to make the right trade-offs. In this role, the problem, opportunity, and strategy are often not pre-defined. You will use your expertise and judgment to determine the right goals and design long-term solutions, taking the lead on initiatives and delivering independently while seeking direction when needed. You will act as the Voice of the Customer across Promise, Messaging, Address, and Returns experiences — resolving customer trustbusters, improving non-Prime settlement rates, reducing address-led undeliverable defects, and unlocking Speed and ship-fee experimentation. Your work will create value through measurable outcomes across customer experience, brand, business growth, and operational excellence. Key job responsibilities - Own vision and strategy - Define the vision (PR/FAQ), problem statement, tenets, and strategy for your product area. Own the roadmap and priorities, making crisp decisions about what moves forward and in what order. - Serve as Voice of the Customer - Generalize requirements across diverse customer personas and use cases (Prime and non-Prime) and multiple business channels. Work backward from customer needs, engaging customers directly, and distinguish representative signal from anecdotal feedback using VOC connects, DEX generative studies, support tickets, and usage data. - Drive deep technical engagement - Understand the core technologies and architecture behind your product — workflows, APIs, runtime characteristics, design limitations, and maintenance requirements. Evaluate technical proposals for extensibility, performance, and scalability; recognize when a design limits scale or future innovation; and know when a design warrants deeper review from a Principal Engineer. You may define technical requirements for APIs and algorithms. - Make data-informed decisions - Define success criteria, KPIs, and metrics, distinguishing output metrics (adoption) from outcome metrics (customer satisfaction, business impact). Find the highest-leverage input metrics in operational reviews (WBR/MBR), and drive decisions with judgment when data is incomplete. - Balance trade-offs - Hold the tension between business outcomes and customer value, keeping customer value as the primary lens. Balance short-term delivery pressure with long-term architectural integrity, and know when technical shortcuts create unacceptable debt versus when pragmatic trade-offs accelerate learning. - Partner on experience and delivery - Work with design and engineering on mockups, prototypes, and acceptance criteria; balance compliance, localization, and accessibility constraints; own launches and performance before and after launch; and monitor operational health, addressing issues with appropriate urgency. - Lead cross-functionally - Influence without authority across engineering, science, design, finance, legal, marketing, and operations. Write strategic narratives (6-pagers, PR/FAQs), contribute to planning cycles, and drive product discussions with senior managers and Directors regularly, and VPs occasionally. - Prioritize operational excellence - Understand the impact of technical backlog on a product's future and the team's ability to execute, and prioritize operational excellence work alongside feature

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/sr-tech-product-manager-customer-fulfillment-experience-at-amazon-973b39

Source: https://jobsbylevel.com/jobs/sr-tech-product-manager-customer-fulfillment-experience-at-amazon-973b39

## Cite this page

Level. https://jobsbylevel.com/jobs/sr-tech-product-manager-customer-fulfillment-experience-at-amazon-973b39.

Get job alerts: https://jobsbylevel.com/newsletter