# Sr Technical Account Manager, US Federal, Enterprise Support at Amazon

Amazon is hiring a Sr Technical Account Manager, US Federal, Enterprise Support in Arlington, United States. It pays $154k-$208k a year and Level rates it Little AI ●○○○; you can [apply on Amazon](https://jobsbylevel.com/go/69c048e6-dec0-4f98-a98b-03ae30a65372?utm_medium=ai-agent).

AI Level 1, AI centrality 25 out of 100. US, VA, Arlington.

## Details

- Company: [Amazon](https://jobsbylevel.com/companies/amazon)
- AI level: AI Level 1 (score 25 out of 100)
- Location: US, VA, Arlington
- Salary: $154k-$208k
- Posted: November 3, 2026
- Apply: https://jobsbylevel.com/go/69c048e6-dec0-4f98-a98b-03ae30a65372?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=sr-technical-account-manager-us-federal-enterprise-support-at-amazon-63d7c0

## Description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset. Are you passionate about helping mission-critical organizations succeed in the cloud? At AWS Enterprise Support, we're looking for a Sr Technical Account Manager (TAM) to serve as the strategic technical advisor to US Department of Defense customers. As a Sr TAM, you will own the support strategy for a portfolio of DoD customers. You'll build deep relationships with customer decision makers, understand their mission objectives, and translate those into actionable cloud strategies. You'll conduct operational reviews, lead architecture discussions, guide incident response, and proactively identify risks before they impact mission readiness. When critical issues arise, you'll be the customer's voice inside AWS, coordinating resolution across service teams and engineering leadership. This role combines broad technical depth with strategic thinking. You'll guide customers across the full AWS service portfolio — compute, storage, databases, networking, security, containers, serverless, AI/ML, and more — while always keeping their operational goals and constraints front of mind. You'll deliver value through proactive engagement: Well-Architected reviews, resilience assessments, and adoption roadmaps tailored to each customer's environment. This position will require the ability to travel 10% or more for on-site customer engagements. This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance. Key job responsibilities - Serve as the primary technical advisor to a portfolio of DoD customers, building trusted relationships with technical and executive stakeholders - Own and execute the support strategy for a portfolio of DoD customers. - Advise mission owners on operating AI and ML workloads, including agent activation readiness, governance, and human oversight. - Conduct proactive operational reviews and health assessments to identify risks, optimize costs, and improve resilience - Lead incident management efforts as the customer's advocate — coordinating cross-team resolution and delivering root cause analysis - Guide customers through architecture decisions using the AWS Well-Architected Framework and security best practices - Develop and execute strategic cloud adoption roadmaps aligned to customer mission objectives - Collaborate with AWS service teams to influence product improvements based on customer needs - Communicate complex technical trade-offs clearly to both engineering teams and senior decision-makers About the team You'll join a team of Technical Account Managers supporting Department of Defense customers. We operate as a collaborative group that shares technical knowledge, conducts peer architecture reviews, and works together to solve novel problems in high-stakes environments. Your teammates and leadership are former engineers, operators, and technologists who understand that our customers' missions demand the highest standards of reliability and trust. About AWS AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/sr-technical-account-manager-us-federal-enterprise-support-at-amazon-63d7c0

Source: https://jobsbylevel.com/jobs/sr-technical-account-manager-us-federal-enterprise-support-at-amazon-63d7c0

## Cite this page

Level. https://jobsbylevel.com/jobs/sr-technical-account-manager-us-federal-enterprise-support-at-amazon-63d7c0.

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