# Sr Technical Program Manager - Business Process, Infrastructure Reliability and Quality (IRQ)  at Amazon

Amazon is hiring a Sr Technical Program Manager - Business Process, Infrastructure Reliability and Quality (IRQ) . It pays $149k-$201k a year and Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/698b43b7-a960-41b6-9ecd-02fbdd334cb2?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. US, VA, Herndon.

## Details

- Company: [Amazon](https://jobsbylevel.com/companies/amazon)
- AI level: AI Level 1 (score 37 out of 100)
- Location: US, VA, Herndon
- Salary: $149k-$201k
- Posted: October 13, 2026
- Apply: https://jobsbylevel.com/go/698b43b7-a960-41b6-9ecd-02fbdd334cb2?utm_medium=ai-agent

## Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The Data Center Infrastructure Reliability and Quality (IRQ) Team owns the Quality and Reliability of critical infrastructure equipment for the lifecycle of equipment. This includes leading Design for Reliability (DFR) and Design for quality (DFQ) effort for AWS Infra New Product Development (NPD), supporting/sustaining the existing AWS critical infra equipment fleet by identifying systemic equipment issues, driving root cause analysis (RCA) corrective action to mitigate the risk in the AWS fleet. As a Senior Technical Program Manager for Quality and Reliability for the Mechanical and Power Generation Products, you should be an exceptionally strong communicator, both written and verbally. You will lead multi-discipline and highly technical program teams. You should have experience of driving quality and reliability initiatives in a complex engineering environment and will have worked as a technical project manager on increasingly complex projects. Your experience includes data center infrastructure technologies including HVAC, power distribution systems, security devices and controls. You will generate and maintain enhanced reporting, meaningful KPIs, and process/automation improvements to ensure team efficiency and visibility of the portfolio efforts to critical stakeholders and leadership. You will partner with other engineering teams, purchasing team and project execution/delivery teams regularly. You will make strategic decisions regarding specific projects and overall program direction. You will be capable of connecting long-term strategies with rapid growth patterns of AWS, as well as guide specific operational needs of the business. You must be adept at identifying and communicating upcoming risks, issues, and bottlenecks as well as be instrumental in resolving those issues, often cross multiple departmental boundaries to achieve your goal. You must possess a strong sense of organization, communication and team building skill-sets that foster robust working relationships for both internal and external stakeholders. Key job responsibilities This Senior TPM will lead end-to-end business process optimization and operational excellence programs for IRQ (Infrastructure Reliability & Quality) - designing and implementing scalable workflows, owning department-level dashboards and executive reporting, and driving team efficiency initiatives where both operational rigor and continuous improvement are non-negotiable. Key Responsibilities - Own and execute end-to-end business process improvement programs across the IRQ department, identifying inefficiencies, standardizing workflows, and implementing scalable solutions - Learn and understand the AWS data center lifecycle and IRQ's role within it, globally, to inform process design and reporting strategies - Project manage the IRQ operations portfolio across scope, schedule, resources, risk, and reporting - ensuring alignment with department goals and organizational priorities - Design, build, and maintain IRQ

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/sr-technical-program-manager-business-process-infrastructure-reliability-and-quality-irq-at-amazon-4509ff

Source: https://jobsbylevel.com/jobs/sr-technical-program-manager-business-process-infrastructure-reliability-and-quality-irq-at-amazon-4509ff

## Cite this page

Level. https://jobsbylevel.com/jobs/sr-technical-program-manager-business-process-infrastructure-reliability-and-quality-irq-at-amazon-4509ff.

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