# Sr WW CSS Strategy Lead, Amazon Connect at Amazon

Amazon is hiring a Sr WW CSS Strategy Lead, Amazon Connect in Seattle, United States. It pays $148k-$200k a year and Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/b9d0a0fa-e75b-4a93-8c79-24e8642a8e7c?utm_medium=ai-agent).

AI Level 1, AI centrality 29 out of 100. US, WA, Seattle.

## Details

- Company: [Amazon](https://jobsbylevel.com/companies/amazon)
- AI level: AI Level 1 (score 29 out of 100)
- Location: US, WA, Seattle
- Salary: $148k-$200k
- Posted: October 16, 2026
- Apply: https://jobsbylevel.com/go/b9d0a0fa-e75b-4a93-8c79-24e8642a8e7c?utm_medium=ai-agent

## Description

This position is part of the AWS Specialist and Partner Organization (ASP). The Amazon Connect Customer Success (CSS) team drives post-sales success for Amazon Connect customers through strategic engagement on migrations, expansions, and AI adoption initiatives. This Tech Business Developer III role is the business owner of the CSS team's strategic initiatives and the business mechanisms that measure and drive their outcomes. As the business owner, you own the goals and outcomes of CSS's strategic initiatives, not merely their logistics. You lead business strategy: you translate CSS direction into executable go-to-market initiatives, define the goals and the mechanisms that drive them, and own the business cadences (WBR, MBR, QBR) through which leadership sets direction, allocates resources, and holds the organization accountable to migration, expansion, and AI-adoption goals. You are the primary author of the narratives and reviews that turn CSS performance data into decisions. You own the lifecycle of complex, cross-functional initiatives with considerable impact, working within and across VP-level organizations. You are accountable for initiative strategy, defining and driving improvements quantified with metrics, and influencing resource allocation and priorities across partner teams including Sales Operations and the Customer Success Center of Excellence (CS COE), who run the centralized tooling and operational logistics that support these mechanisms. Key job responsibilities Business Ownership of Strategic Initiatives - Serve as the business owner for CSS strategic initiatives (migrations, expansions, AI adoption), owning the goals and outcomes and defining the go-to-market mechanisms that drive them. Partner teams run program logistics; you own the strategy, the goals, and the results. - Lead the effort to implement CSS strategic initiatives as structured programs, orchestrating cross-functional execution across Specialist Sales, Solutions Architecture, the Connect Service Team, and central customer success operations to deliver measurable business outcomes. - Lead business strategy for CSS: define success metrics, shape initiative direction, and make the trade-offs that keep initiatives aligned to CSS and ASP business goals. Business Cadences and Executive Reporting - Own the CSS business cadences end to end (weekly status, WBR, MBR, QBR) as the single-threaded business owner, taking the lead in managing these mechanisms and authoring the executive narratives, insights, and recommendations that give leadership clear, actionable direction on team performance, customer health, revenue impact, and goal attainment. - Monitor and report out progress to leadership, converting CSS performance data into decisions on priorities, resourcing, and risk. Primary author of strategic review documents (e.g., QBR) and contributor to longer-term planning documents (e.g., OP1/3YP). - Own revenue realization tracking as a business outcome, partnering with Finance and Service teams on account identification, coverage attribution, and post-sale attainment. - Define the business requirements for how CSS collects decision-grade inputs (migration and expansion status, customer insights, AI adoption metrics), holding the organization accountable to the data that underpins the cadences. Mechanisms, Tooling, and Operational Excellence - Own the strategy for the mechanisms and tooling that support CSS business cadences (Asana, BI dashboards, internal reporting portals, geographic review dashboards), defining CSS requirements and driving continuous improvement in data quality, timeliness, and decision usefulness. - Serve as the primary CSS interlock with Sales Operations and central customer success operations, defining Connect CSS requirements for centralized tooling and post-launch tracking, and holding partner teams accountable to agreed roadmaps while they operate the logistics. - Drive adoption of best practices for operational excellence;

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/sr-ww-css-strategy-lead-amazon-connect-at-amazon-809c99

Source: https://jobsbylevel.com/jobs/sr-ww-css-strategy-lead-amazon-connect-at-amazon-809c99

## Cite this page

Level. https://jobsbylevel.com/jobs/sr-ww-css-strategy-lead-amazon-connect-at-amazon-809c99.

Get job alerts: https://jobsbylevel.com/newsletter