# Staff P&T Incident & Technology Risk Operations Manager at Lightspeed Commerce

Lightspeed Commerce is hiring a Staff P&T Incident & Technology Risk Operations Manager for a remote role open to applicants in Canada. Level rates it Little AI ●○○○; you can [apply on Lightspeed Commerce](https://jobsbylevel.com/go/7946fa8c-4f6e-4b93-a236-78dbbfd7df54?utm_medium=ai-agent).

AI Level 1, AI centrality 32 out of 100. Remote (Montreal).

## Details

- Company: [Lightspeed Commerce](https://jobsbylevel.com/companies/lightspeed-commerce)
- AI level: AI Level 1 (score 32 out of 100)
- Location: Remote (Montreal)
- Posted: November 13, 2026
- Apply: https://jobsbylevel.com/go/7946fa8c-4f6e-4b93-a236-78dbbfd7df54?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=staff-p-t-incident-technology-risk-operations-manager-at-lightspeed-commerce-5593db

## Description

Hi there! Thanks for stopping by 👋 Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! We're looking for a Staff P&T Incident & Technology Risk Operations Manager to join our Product & Technology Operations team. In this role, you will architect and drive the operating mechanisms that help Product & Technology respond effectively to incidents, reduce enterprise risk, and help provide leaders clear visibility into where attention and action are needed. You will facilitate bringing together fragmented processes and practices, help establish common standards, assist in improving communications and follow-through, and help ensure the right data reaches engineering teams, executives, and security leaders. You’ll work at the intersection of Product &Technology Operations, Engineering, and Security. You will also help connect broader enterprise risk areas, including responsible AI, application and infrastructure security, identity and access, data protection, digital supply-chain risk, shadow IT/AI, security compliance, and operational resilience - into a coherent leadership view without becoming the functional ownership of each domain. This is a high-impact individual contributor position focused on operational excellence rather than line management. We are looking for a senior hands-on specialist who thrives at the center of complex engineering and security challenges, partnering across technical teams to establish clear standards, streamline incident and vulnerability workflows, and help teams resolve critical operational risks efficiently without adding unnecessary processes. What you’ll be doing: Unify and Evolve Incident Management Mechanisms: Maintain a consistent P&T-wide incident management framework, defining clear roles, severity levels, escalation paths, and communication standards. Facilitate post-incident reviews (RCAs/post-mortems) and ensure action items are tracked to completion for systemic engineering improvements. Drive Security Incident and Vulnerability Operating Processes: Optimize intake, prioritization, escalation, and remediation workflows for security incidents and vulnerabilities alongside Engineering and Security. Build tracking views that highlight material vulnerabilities, aging trends, and exceptions requiring leadership attention. Build an Integrated View of Technology Risk: Synthesize insights across AppSec, AI governance, IAM, supply chain, data protection, and compliance into a unified, actionable view of operational risk. Identify recurring patterns across incident and vulnerability data to drive systemic fixes without duplicating team accountability. Lead Reporting, Communications, and Executive Readiness: Track core KPIs and prepare concise dashboards and briefings for the CTO, Security leadership, and board-level reviews. Run lightweight operating cadences and remove workflow friction across Engineering, Security, Product, Legal, and Compliance to keep remediations moving. What you need to bring: Deep Operational Experience: Significant experience designing, implementing, or operating incident management, technology operations, security operations, or technology risk mechanisms within a complex enterprise environment. Framework and Process Design: Proven track record of architecting and embedding durable incident management frameworks, post-incident RCA programs, communications protocols, and follow-through mechanisms across distributed engineering teams. Data and Executive Communication: Exceptional skills in helping translate complex, fragmented technical data into clear executive dashboards, narrative briefings, and board-level materials. Structured Problem Solving: Exceptional ability to assist teams in bringing order to ambiguous operational challenges, isolating systemic root causes, and building automated and durable mechanisms over manual workarounds. Poise Under Pressure: Strong situational judgment, calm demeanor,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/staff-p-t-incident-technology-risk-operations-manager-at-lightspeed-commerce-5593db

Source: https://jobsbylevel.com/jobs/staff-p-t-incident-technology-risk-operations-manager-at-lightspeed-commerce-5593db

## Cite this page

Level. https://jobsbylevel.com/jobs/staff-p-t-incident-technology-risk-operations-manager-at-lightspeed-commerce-5593db.

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