# Staff Researcher, Product Research & Insights -Slack at Salesforce

Salesforce is hiring a Staff Researcher, Product Research & Insights -Slack in San Francisco, United States. It pays $173k-$260k a year and Level rates it Little AI ●○○○; you can [apply on Salesforce](https://jobsbylevel.com/go/6647fc81-2c7d-494c-a99c-bd9101b674e3?utm_medium=ai-agent).

AI Level 1, AI centrality 11 out of 100. California - San Francisco.

## Details

- Company: [Salesforce](https://jobsbylevel.com/companies/salesforce)
- AI level: AI Level 1 (score 11 out of 100)
- Location: California - San Francisco
- Salary: $173k-$260k
- Posted: November 9, 2026
- Apply: https://jobsbylevel.com/go/6647fc81-2c7d-494c-a99c-bd9101b674e3?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=staff-researcher-product-research-insights-slack-at-salesforce-1625f1

## Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category User Experience Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Applications will be accepted until 01/31/2027. What You'll Be Doing & Why It Matters Slack is seeking a Staff Researcher to help us understand how AI agents are changing the way people work together—and what that means for the future of workplace collaboration. In this role, you will investigate how people and teams adopt, collaborate with, and delegate work to AI agents. You will explore not only individual experiences with AI, but also how agents affect shared context, coordination, communication, trust, and accountability across teams. Your research will help identify where agents create meaningful value, where they introduce friction or risk, and how Slack can better support collaboration among people and agents. As a Staff-level individual contributor, you will independently shape and execute a research agenda with a primary focus on Slack's Ecosystem, understanding how AI agents affect the future of workplace collaboration. You will pair foundational research on emerging work practices with practical evaluation of product experiences, translating evidence into clear recommendations that influence product strategy and development. You will also mentor researchers and strengthen how the team conducts and applies research. Core Responsibilities & Scope Lead research scoping, prioritization, and roadmapping across multiple teams focused on AI agents and workplace collaboration, turning ambiguous questions into focused, actionable research programs. Study real-world workflows to understand how people discover, adopt, delegate to, supervise, and collaborate with agents—and how those behaviors affect team coordination, shared understanding, trust, and accountability. Design and conduct rigorous foundational and evaluative research using a range of qualitative and quantitative methods, balancing depth, speed, and the limits of what each approach can establish. Partner with Product, Design, Engineering, Data Science, and other insights functions to connect customer evidence with product decisions and triangulate findings across studies, behavioral data, and customer feedback. Build compelling narratives and reusable frameworks that synthesize multiple lines of inquiry, identify new product opportunities, and make the user and business consequences of decisions clear. Influence senior stakeholders through practical, evidence-based recommendations; help teams distinguish emerging signals from assumptions and prioritize the most important uncertainties. Mentor colleagues and collaborate with Research Operations to improve research practices, tools, documentation, and the team's ability to deliver high-quality work efficiently. Minimum Requirements 8+ years of user or product research experience, or equivalent demonstrated experience delivering research at comparable scope and impact. A track record of independently leading ambiguous research across multiple product teams is more important than tenure alone. Expertise in multiple research approaches, with strong qualitative and quantitative data collection and analysis skills and sound judgment about methodological trade-offs. Demonstrated experience translating research into

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/staff-researcher-product-research-insights-slack-at-salesforce-1625f1

Source: https://jobsbylevel.com/jobs/staff-researcher-product-research-insights-slack-at-salesforce-1625f1

## Cite this page

Level. https://jobsbylevel.com/jobs/staff-researcher-product-research-insights-slack-at-salesforce-1625f1.

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