# Starlink Communications Manager (Customer Knowledge) at SpaceX

SpaceX is hiring a Starlink Communications Manager (Customer Knowledge). It pays $120k-$170k a year and Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/795e64d3-79f5-45c5-b901-f55472d285cd?utm_medium=ai-agent).

AI Level 1, AI centrality 28 out of 100. Hawthorne, CA.

## Details

- Company: [SpaceX](https://jobsbylevel.com/companies/spacex)
- AI level: AI Level 1 (score 28 out of 100)
- Location: Hawthorne, CA
- Salary: $120k-$170k
- Posted: October 14, 2026
- Apply: https://jobsbylevel.com/go/795e64d3-79f5-45c5-b901-f55472d285cd?utm_medium=ai-agent

## Description

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. STARLINK COMMUNICATIONS MANAGER (CUSTOMER KNOWLEDGE) Starlink Consumer Communications is hiring a Communications Manager to own published customer truth: Help Center, specs, quick-start guides, Shop copy, and the increasing number of product and service-launch scrubs that keep those channels accurate. This person owns whether Help Center is accurate, easy to find, and useful. They set the roadmap (what we add, fix, and retire), modernize how content is published, and use analytics so Help Center drives setup, accessory purchases, professional and self-install, and orders—not only answers questions. RESPONSIBILITIES: Own Help Center, including the roadmap for what we write, improve, merge, and retire Modernize how Help Center publishes, using Grok for routine drafts and updates, with this role approving what goes live On every launch, scrub Help Center, specs, quick-start guides, and Shop content so they match live hardware, plans, and install Own Shop-adjacent copy customers act on (including shipping timelines and similar facts) Place purchase, accessory, and install links in Help Center and attribute orders, accessory sales, and install completions that start from those pages Own Help Center analytics (visits, time on page, drop-off, conversion by country) and use that to decide what to write or fix next, including photos, video, kit swap, setup, and plan explainers Partner with Consumer Insights on surveys: what people didn’t understand, which pages failed, what to fix next Partner with Customer Experience so public pages and support guidance match Partner with Localization and use data (analytics, tickets, conversion by country) to make the case for country-specific pages Work with the team that owns search so Help Center pages are findable and accurate in search BASIC QUALIFICATIONS: Bachelor’s degree 5+ years of experience owning customer-facing knowledge content (help center, support content, product docs, or similar) at scale, with a record of improving accuracy, findability, and use of that content PREFERRED SKILLS AND EXPERIENCE: Bachelor’s degree in communications, journalism, marketing, technical writing, or a related field Demonstrated ability to write and edit clear customer-facing copy Experience running a content roadmap: prioritizing, launching, merging, and retiring pages Comfort with content analytics (visits, engagement, conversion, drop-off) and using data to decide what to publish Experience putting product, accessory, or install links in help content and measuring the orders or completions that follow Experience partnering with localization, support, legal, product, and operations Subscription, consumer-hardware, or telecommunications experience Familiarity with publishing workflows (CMS, Jira, Confluence, or similar) and with speeding up routine updates ADDITIONAL REQUIREMENTS: Available to work extended hours and/or weekends as needed Willingness to travel as needed COMPENSATION AND BENEFITS: Pay Range: Level 3: $120,000.00 - $170,000.00 Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/starlink-communications-manager-customer-knowledge-at-spacex-b72e86

Source: https://jobsbylevel.com/jobs/starlink-communications-manager-customer-knowledge-at-spacex-b72e86

## Cite this page

Level. https://jobsbylevel.com/jobs/starlink-communications-manager-customer-knowledge-at-spacex-b72e86.

Get job alerts: https://jobsbylevel.com/newsletter