# Strategic Account Manager at Wolters Kluwer

Wolters Kluwer is hiring a Strategic Account Manager. Level rates it Little AI ●○○○; you can [apply on Wolters Kluwer](https://jobsbylevel.com/go/a2bb09c2-d86e-41dc-ad77-c909c50f621c?utm_medium=ai-agent).

AI Level 1, AI centrality 35 out of 100. AUS - Macquarie Park.

## Details

- Company: [Wolters Kluwer](https://jobsbylevel.com/companies/wolters-kluwer)
- AI level: AI Level 1 (score 35 out of 100)
- Location: AUS - Macquarie Park
- Posted: October 22, 2026
- Apply: https://jobsbylevel.com/go/a2bb09c2-d86e-41dc-ad77-c909c50f621c?utm_medium=ai-agent

## Description

We are seeking a commercially driven Strategic Account Manager to lead a portfolio of our most important enterprise customers across Australia and New Zealand. This role is responsible for protecting, growing and deepening relationships within high-value strategic accounts. Acting as the executive face of the business, you will engage with senior stakeholders, understand customer business priorities and develop long-term account strategies that drive retention, expansion and customer advocacy. This opportunity focuses on adoption and support, the Strategic Account Manager owns executive relationships, commercial outcomes, growth opportunities and strategic account plans. Success in this role requires strong business acumen, executive presence and the ability to influence senior decision-makers within complex organisations. Key Responsibilities Strategic Relationship Leadership Serve as the senior relationship owner for a select portfolio of strategic enterprise accounts across ANZ. Build trusted advisor relationships with C-suite executives, business leaders and key decision-makers. Develop multi-year account strategies aligned to customer business priorities and growth objectives. Lead Executive Business Reviews and strategic planning discussions with senior stakeholders. Establish broad stakeholder coverage and strengthen executive sponsorship across assigned accounts. Revenue Growth & Commercial Ownership Drive net revenue retention through renewals, expansion, upsell and cross-sell opportunities. Identify whitespace opportunities and develop growth plans within existing accounts. Partner closely with Sales leadership to execute strategic account growth initiatives. Influence purchasing decisions by aligning solutions to customer business outcomes and strategic priorities. Maintain accurate forecasting and account planning for all strategic opportunities. Customer Success & Value Realisation Ensure customers achieve measurable business outcomes and realise value from their investment. Develop success plans that support customer objectives while strengthening long-term partnerships. Monitor account health and proactively engage where risks or barriers emerge. Act as a point of escalation for critical customer matters and drive resolution through internal stakeholders. Executive Engagement & Thought Leadership Represent the organisation as a strategic partner to customers. Deliver business-focused conversations that move beyond product discussions to industry, operational and commercial challenges. Facilitate executive workshops and strategic reviews. Bring external market insights, industry trends and best practices to customer engagements. Cross-Functional Leadership Partner with Sales, Product, Professional Services, Marketing and Support teams to execute strategic account plans. Act as the voice of the customer internally. Influence internal stakeholders to deliver outcomes for strategic customers. Share market intelligence and customer feedback to shape product and go-to-market strategies. Experience & Qualifications 7+ years' experience in Strategic Account Management, Enterprise Account Management, Customer Success or Enterprise Sales. Proven experience managing large, complex enterprise customers and executive stakeholder relationships. Demonstrated success growing revenue within existing accounts through retention, expansion and strategic partnership development. Strong executive presence with the ability to engage and influence C-suite stakeholders. Experience navigating complex buying centres and multi-stakeholder environments. Background within SaaS, information services, legal technology, tax and accounting technology, governance, risk and compliance solutions or enterprise software. Excellent commercial, negotiation and business planning skills. Strong strategic thinking and consultative engagement capability. Our Values Wolters Kluwer continuously strives for an inclusive company culture in which we attract,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/strategic-account-manager-at-wolters-kluwer-0a7516

Source: https://jobsbylevel.com/jobs/strategic-account-manager-at-wolters-kluwer-0a7516

## Cite this page

Level. https://jobsbylevel.com/jobs/strategic-account-manager-at-wolters-kluwer-0a7516.

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