# Strategic Customer Success Manager at Thomson Reuters

Thomson Reuters is hiring a Strategic Customer Success Manager. Level rates it Little AI ●○○○; you can [apply on Thomson Reuters](https://jobsbylevel.com/go/e8dac78f-b665-4454-aa36-2e041fa6f915?utm_medium=ai-agent).

AI Level 1, AI centrality 36 out of 100. Australia, Pyrmont, New South Wales.

## Details

- Company: [Thomson Reuters](https://jobsbylevel.com/companies/thomson-reuters)
- AI level: AI Level 1 (score 36 out of 100)
- Location: Australia, Pyrmont, New South Wales
- Posted: October 23, 2026
- Apply: https://jobsbylevel.com/go/e8dac78f-b665-4454-aa36-2e041fa6f915?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=strategic-customer-success-manager-at-thomson-reuters-a951b6

## Description

Strategic Customer Success Manager – ANZ Corporate (Thomson Reuters ONESOURCE) We're seeking a Strategic Customer Success Manager to drive customer outcomes across our largest and most strategic customers in Australia and New Zealand. As a key member of our team, you'll work closely with Strategic Account Managers to ensure our customers achieve measurable business value from their Thomson Reuters investment. Your primary goal will be to identify opportunities to strengthen long-term partnerships and expand existing relationships. About the Role In this opportunity as a Strategic Customer Success Manager , you will: Own the post-sale customer lifecycle for a portfolio of strategic enterprise accounts. Develop and execute Customer Success Plans aligned to customer business priorities. Lead Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs) and strategic governance meetings. Drive product adoption, utilisation and time-to-value across Thomson Reuters solutions. Monitor customer health, identify risks early and execute retention strategies. Partner with Strategic Account Managers to identify expansion, cross-sell and upsell opportunities. Build trusted executive relationships with customer stakeholders. Act as the Voice of the Customer across Product, Support, Professional Services and Sales. Coordinate internal resources to ensure successful delivery and customer outcomes. Capture customer insights, success metrics and engagement activities within Salesforce. Develop customer advocates, references and long-term strategic partnerships. Success Measures Renewal and retention performance. Customer health and adoption metrics. Executive engagement across strategic accounts. Customer satisfaction and advocacy. Expansion pipeline generated within existing customers. Delivery of Customer Success Plans and Quarterly Business Reviews. Reduced customer risk and churn. About you You're a fit for the role of Strategic Customer Success Manager , if you have the following qualifications: 5+ years in Customer Success, Strategic Account Management or Enterprise SaaS. Experience managing enterprise or strategic customers. Strong executive stakeholder engagement. Commercial mindset with the ability to identify growth opportunities. Strong analytical, communication and problem-solving skills. Experience working within cross-functional matrix organisations. Familiarity with Salesforce and Customer Success platforms. Exposure to Tax, Legal, Risk or Compliance solutions is advantageous. #LI-SC1 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/strategic-customer-success-manager-at-thomson-reuters-a951b6

Source: https://jobsbylevel.com/jobs/strategic-customer-success-manager-at-thomson-reuters-a951b6

## Cite this page

Level. https://jobsbylevel.com/jobs/strategic-customer-success-manager-at-thomson-reuters-a951b6.

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