# [Supply Chain] Senior Manager Customer Solution [MedTech] at Johnson & Johnson

Johnson & Johnson is hiring a [Supply Chain] Senior Manager Customer Solution [MedTech] in Tokyo, Japan. Level rates it Little AI ●○○○; you can [apply on Johnson & Johnson](https://jobsbylevel.com/go/53b95c46-8d7f-49eb-b8f9-951aab81fe7c?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Chiyoda, Tokyo, Japan.

## Details

- Company: [Johnson & Johnson](https://jobsbylevel.com/companies/johnson-johnson)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Chiyoda, Tokyo, Japan
- Posted: August 13, 2026
- Apply: https://jobsbylevel.com/go/53b95c46-8d7f-49eb-b8f9-951aab81fe7c?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=supply-chain-senior-manager-customer-solution-medtech-at-johnson-johnson-106f85

## Prepare for this job

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## Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Sales Enablement Job Sub Function: Customer Success Management Job Category: Professional All Job Posting Locations: Chiyoda, Tokyo, Japan Job Description: Key Responsibilities 1. Customer Solutions Strategy and Operating Model Develop and execute the Japan Customer Solutions strategy and roadmap aligned with MedTech Japan business priorities and regional/global direction. Translate customer, Commercial and operational needs into scalable service models, process standards, capability plans and investment priorities. Own the governance for the Customer Solutions portfolio, including prioritization, decision rights, milestones, risks, benefits and stakeholder communication. Define service principles and ways of working that balance customer experience, operational efficiency, compliance, cost and business continuity. 2. Global Application Deployment and Process Design Lead the Japan deployment and adoption of global customer-facing applications, including order intake/order management, case management and related workflow . Act as the accountable business owner for local requirements, process fit-gap assessment, design decisions, testing readiness, data and user readiness, cutover, stabilization and sustained adoption. Partner with global product owners, regional teams and IT to advocate for critical Japan requirements while maximizing standardization and global solution adoption. Design, document and maintain end-to-end processes, roles, controls, escalation paths and service-level expectations across Customer Solutions and connected functions. Ensure new solutions are supported by effective change management, training, communications, standard work, performance measures and post-implementation improvement. 3. Customer Service Operations and Performance Provide leadership for reliable and compliant customer service operations, including order processing, inquiry and case handling, issue resolution, customer communication and escalation management. Establish and monitor service KPIs, dashboards and operating reviews covering quality, timeliness, productivity, customer experience, backlog, adoption and issue recurrence. Use data, customer feedback and root-cause analysis to identify systemic issues, prioritize improvements and drive corrective and preventive actions. Ensure operational readiness for product launches, portfolio changes, seasonal or demand peaks, system releases and business continuity events. Maintain appropriate internal controls and ensure adherence to company policies, quality requirements, privacy expectations and relevant local regulations. 4. Key Account Management and Customer E2E Improvement Partner with Commercial to identify strategic accounts and improvement opportunities across the customer’s end-to-end logistics and order-to-delivery flow. Build trusted working relationships with customer logistics leaders and other relevant decision-makers, serving as a senior point of contact for cross-organizational service and flow improvement. Analyze the current-state E2E flow, pain points, handoffs, service failures, inventory or delivery constraints, and jointly develop practical

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Source: https://jobsbylevel.com/jobs/supply-chain-senior-manager-customer-solution-medtech-at-johnson-johnson-106f85

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