# Support Enablement Engineer at Cato Networks

Cato Networks is hiring a Support Enablement Engineer in Tel Aviv, Israel. Level rates it Little AI ●○○○; you can [apply on Cato Networks](https://jobsbylevel.com/go/371fb3c7-0e25-4fd6-898a-d132b4b954a8?utm_medium=ai-agent).

AI Level 1, AI centrality 30 out of 100. Tel Aviv District, Israel.

## Details

- Company: [Cato Networks](https://jobsbylevel.com/companies/cato-networks)
- AI level: AI Level 1 (score 30 out of 100)
- Location: Tel Aviv District, Israel
- Posted: August 31, 2026
- Apply: https://jobsbylevel.com/go/371fb3c7-0e25-4fd6-898a-d132b4b954a8?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=support-enablement-engineer-at-cato-networks-db1dee

## Description

Cato Networks is the converged network and security cloud for the AI era. As AI reshapes cybersecurity, enterprises face a dual challenge: unlocking AI’s potential while defending against AI-driven attacks. Cato addresses both through a unified, cloud-native platform, providing the visibility and context to prioritize risks and stop threats in real time across users, applications, data, and AI agents. Join us as we scale: take on ambitious technological challenges and shape the next generation of enterprise security at a company trusted by thousands of organizations worldwide. We’re looking for a highly motivated Support Enablement Engineer to join our amazing team. As a member of the Support Enablement team, you will play a critical role in enabling Support Engineers to execute all technical aspects of their job and will work to maximize the support organization’s effectiveness. Responsibilities Advocate for support and customer needs with R&D and Product teams during feature development, as well as retroactively for existing technologies. Identify and understand support inquiries and challenges, act as their technical focal point, and work to fill knowledge gaps. Build troubleshooting practices to reduce ticket resolution time and maximize support performance. Own and drive the delivery of technical content and knowledge-sharing initiatives to the global Support team. Provide guidance on product features and how they work through the creation of technical content. Design and create technical onboarding and everboarding training content. Requirements At least 2 years of experience as a Tier 2–3 Support Engineer in a web, networking, or information security company, or equivalent experience as a Technical Account Manager or Pre-Sales Engineer. Experience working with networking or security software solutions, with an emphasis on networking, TCP/IP, firewalls, and proxy servers – required. Strong English communication skills, both verbal and written – required. Excellent communication and presentation skills, with the ability to clearly articulate complex topics to different audiences in a concise, professional, and compelling manner. Ability to provide constructive criticism and feedback, and use it to advocate for customer, partner, and support needs with different departments across the company. Experience working in a Knowledge Management or Knowledge team, or proven experience creating technical guides and knowledge-base articles – an advantage. Great troubleshooting abilities and a passion for diving into complex technical problems in real production environments. Team player, responsible, and well-organized.

Source: https://jobsbylevel.com/jobs/support-enablement-engineer-at-cato-networks-db1dee

## Cite this page

Level. https://jobsbylevel.com/jobs/support-enablement-engineer-at-cato-networks-db1dee.

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