# Support Engineer IV, Amazon Robotics  at Amazon

Amazon is hiring a Support Engineer IV, Amazon Robotics . It pays $90k-$158k a year and Level rates it Little AI ●○○○; you can [apply on Amazon](https://jobsbylevel.com/go/2160e91e-18ee-4cfb-af7a-8b36750011eb?utm_medium=ai-agent).

AI Level 1, AI centrality 33 out of 100. US, MA, Westboro.

## Details

- Company: [Amazon](https://jobsbylevel.com/companies/amazon)
- AI level: AI Level 1 (score 33 out of 100)
- Location: US, MA, Westboro
- Salary: $90k-$158k
- Posted: July 9, 2026
- Apply: https://jobsbylevel.com/go/2160e91e-18ee-4cfb-af7a-8b36750011eb?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=support-engineer-iv-amazon-robotics-at-amazon-60e3a2

## Description

Amazon Robotics IT is at the forefront of designing and deploying AI and Robotics solutions that directly impact some of Amazon's most critical programs — both internally and externally. Our IT teams keep Robotics development, design, deployment, and manufacturing operations running at peak performance, enabling innovation at a global scale. As a Senior IT Support Engineer, you will serve as a technical leader and escalation point for a team of IT Support Technicians, remote support teams, and Operations stakeholders. You will own the implementation and maintenance of critical infrastructure — with a strong emphasis on networking and Linux systems — while delivering white glove support to senior leadership across multiple business entities. You will play a hands-on role in supporting the buildout and ongoing operations of robotics lab environments, working directly alongside R&D and engineering teams. You will drive continuous improvement, lead site and cross-functional projects, and play a key role in shaping the future of IT operations for Amazon Robotics. This role offers significant opportunities to innovate, lead, and make a measurable impact as part of a high-performing, multinational team. Key job responsibilities Infrastructure & Operations • Implement, maintain, and optimize IT infrastructure, with a strong focus on network architecture, Linux systems, audio/video, and end-user devices, ensuring maximum availability and performance • Configure and troubleshoot network infrastructure including switches, routers, firewalls, VLANs, and wireless systems in alignment with Amazon standards • Administer and maintain Linux-based systems (Ubuntu, RHEL, or equivalent), including server configuration, patching, scripting, and performance tuning • Design and maintain lab network segmentation, including isolated VLANs, dedicated lab subnets, and semi-air-gapped environments to support AI/ML development and testing workflows • Support the physical buildout of robotics lab environments, including rack and stack of high-density compute, GPU clusters, cabling, and associated network infrastructure • Liaise with global SME teams to facilitate the installation and maintenance of networking and server infrastructure in accordance with Amazon standards • Perform site audits on technical infrastructure to ensure adherence to Amazon IT and Health & Safety guidelines Stakeholder Engagement & Escalation • Serve as the primary IT point of contact and escalation for the business, Operations, R&D and engineering teams, and cross-functional support teams • Communicate confidently, both verbally and in writing, with senior management and stakeholders at varying levels across multiple business entities • Act as the interface between IT Support Technicians, remote teams, and Operations on technical issues • Represent the IT department in site meetings and conference calls • Manage relationships with contractors and external suppliers, clearly communicating technical requirements and Amazon standards Project & Change Management • Lead and manage site and cross-functional IT projects as a single point of contact, keeping stakeholders informed of progress and maintaining project documentation • Lead lab infrastructure buildout projects, translating AI and engineering team requirements into network and systems design, procurement, and deployment plans • Create, review, revise, and execute change management requests and project plans • Interact with suppliers, request quotes, and procure equipment in accordance with policies, budgets, and operational demand Team Development & Reporting • Provide direction, mentoring, and training to IT Support Technicians and engineers, with a focus on networking and Linux best practices; act as technical contact for remote support teams • Manage and audit departmental documentation to ensure accuracy and currency • Produce weekly reports covering key metrics and work performed • Contribute to the paid on-call schedule

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/support-engineer-iv-amazon-robotics-at-amazon-60e3a2

Source: https://jobsbylevel.com/jobs/support-engineer-iv-amazon-robotics-at-amazon-60e3a2

## Cite this page

Level. https://jobsbylevel.com/jobs/support-engineer-iv-amazon-robotics-at-amazon-60e3a2.

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