# Support & Ops Specialist - German, Amazon Freight at Amazon

Amazon is hiring a Support & Ops Specialist - German, Amazon Freight in Cairo, Egypt. Level rates it Little AI ●○○○; you can [apply on Amazon](https://jobsbylevel.com/go/86aeb427-333a-4988-b216-fa85d340baf0?utm_medium=ai-agent).

AI Level 1, AI centrality 28 out of 100. EG, Cairo.

## Details

- Company: [Amazon](https://jobsbylevel.com/companies/amazon)
- AI level: AI Level 1 (score 28 out of 100)
- Location: EG, Cairo
- Posted: October 21, 2026
- Apply: https://jobsbylevel.com/go/86aeb427-333a-4988-b216-fa85d340baf0?utm_medium=ai-agent

## Description

Providing excellent service every time is part of our mission to become the world’s most customer-centric company. As a Support & Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the EU network with technical skills, process improvement initiatives and customer escalations. Key job responsibilities - Listen closely to customers; understand, paraphrase and prioritise customer needs before providing appropriate solutions - Communicate with customers using verbal and written communication methods, ensuring accuracy and concision. - Utilise conflict resolution and decision making skills as applicable to customer, demonstrate highly effective listening skills and patience - Be aware of and adhere to applicable company policies when dealing with customer interactions - Facilitate flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery - Maintain knowledge of resources and operational procedures - Collaborate with team members to strive for continuous improvement - Work independently on projects or tasks to identify and resolve issues A day in the life A Support & Ops Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery. A Support & Ops Specialist provides proactive and timely resolution to any issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal and written) that build rapport. Basic qualifications - 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience - 1+ years of customer service or back-office roles in corporate environments experience - Speak, write, and read fluently in English - Speak, write, and read fluently in German - Work 40 hours/week, and overtime as required - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience working with Microsoft Office tools (Excel, Word, Outlook, etc.) - Bachelor's degree Preferred qualifications - Experience in a logistics/operations environment - Experience in data analysis and reporting Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Source: https://jobsbylevel.com/jobs/support-ops-specialist-german-amazon-freight-at-amazon-3b600f

## Cite this page

Level. https://jobsbylevel.com/jobs/support-ops-specialist-german-amazon-freight-at-amazon-3b600f.

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