# Support Specialist, Creative Enterprise Tier 3 at Runway ML

Runway ML is hiring a Support Specialist, Creative Enterprise Tier 3 for a remote role open to applicants in United States. It pays $100k-$145k a year and Level rates it Little AI ●○○○; you can [apply on Runway ML](https://jobsbylevel.com/go/925088c2-d347-4797-8e6f-5fc7e0724e62?utm_medium=ai-agent).

AI Level 1, AI centrality 19 out of 100. Remote (Remote).

## Details

- Company: [Runway ML](https://jobsbylevel.com/companies/runway-ml)
- AI level: AI Level 1 (score 19 out of 100)
- Location: Remote (Remote)
- Salary: $100k-$145k
- Posted: March 17, 2026
- Apply: https://jobsbylevel.com/go/925088c2-d347-4797-8e6f-5fc7e0724e62?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=support-specialist-creative-enterprise-tier-3-at-runway-ml-cc5a06

## Description

We are building AI to simulate the world through merging art and science. We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world. World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached. Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you. *Titles posted to our careers page are updated regularly to best advertise the role and expected seniority, but internally we have a flat titling system with two types of titles: one for individual contributors and one for people managers. About the role *Open to hiring remote across the west coast — we also have offices in San Francisco and Seattle We're building a tool that makes content creation accessible for everyone, from individual creators to Fortune 500 enterprises. We're looking for people who are deeply versed in the Runway product and can take a strategic and creative view to Enterprise Support. If that's you, read on! What you’ll do Manage customer inquiries across email, chat, Slack, focusing on complex cases requiring human judgment Provide technical and creative support to enterprise customers via written communication and calls Investigate technical issues and create detailed bug reports that save engineering time QA test AI support automation for quality and accuracy Partner with Customer Success on enterprise implementation and adoption, and collaborate cross-functionally with Product and Engineering teams Stay current on product updates by actively using Runway Contribute to knowledge base, documentation, and process improvements Identify systemic issues from ticket patterns and calls, and proactively suggest improvements and operate autonomously - you know when to escalate vs. own a problem through resolution What you’ll need Experience with a mix of video editing, content creation, creative workflows, or generative AI tools 3-5+ years in customer-facing technical roles (support, solutions engineering, CSM, technical account management) Proven track record handling enterprise customers and complex escalations History of working autonomously with minimal supervision Examples of process improvements or systems you've built For your application: During our interview process, you'll have several chances to get acquainted with the Runway product and use all the features our team has built - and that starts now! As part of your application, instead of a cover letter, we ask that you try out the Runway product, specifically build a custom workflow. Build a Custom Runway Workflow: Sign up for a free Runway account (no payment required) Review these resources: Tutorial Guide Build a workflow based on your own creative idea or theme. Your workflow should include at least 3 steps Think about a real creative problem someone might solve with Runway Submit in the application: Screenshot of your completed workflow Brief description (3-4 sentences): What's your creative concept? What does your workflow accomplish? Who would use this? Note: Free accounts can build workflows but can't run them - that's fine! We want to see your ability to learn the product and think creatively about how customers might use it. Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/support-specialist-creative-enterprise-tier-3-at-runway-ml-cc5a06

Source: https://jobsbylevel.com/jobs/support-specialist-creative-enterprise-tier-3-at-runway-ml-cc5a06

## Cite this page

Level. https://jobsbylevel.com/jobs/support-specialist-creative-enterprise-tier-3-at-runway-ml-cc5a06.

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