# System Specialist Lead at Salesforce

Salesforce is hiring a System Specialist Lead in Dublin, Ireland. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/7a77c39d-c456-4aa6-9740-e4f005b1fd45?utm_medium=ai-agent).

AI Level 1, AI centrality 20 out of 100. Ireland - Dublin.

## Details

- Company: [Salesforce](https://jobsbylevel.com/companies/salesforce)
- AI level: AI Level 1 (score 20 out of 100)
- Location: Ireland - Dublin
- Posted: October 13, 2026
- Apply: https://jobsbylevel.com/go/7a77c39d-c456-4aa6-9740-e4f005b1fd45?utm_medium=ai-agent

## Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Enterprise Technology & Infrastructure Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About the Team The Data 360 & Visualization Platform Operations team keeps the platforms that run Salesforce's own business running. We operate Data 360, CRM Analytics, and Tableau, the data and analytics foundation for how Salesforce sells, serves, and makes decisions. We are Customer Zero: we run these products at enterprise scale first, and what we learn goes back to the product teams. Keep it up. Monitoring, alerting, and frontline incident response that catch problems before customers do. Make it stable. Root-cause analysis of recurring failures, plus closing security and compliance findings. Run it well. Cataloging supported assets, tracking run costs, and keeping practices consistent. Make it easy to get help. One clear way to ask for support, backed by automation and AI agents. Be Customer Zero. Regular performance reviews, with the evidence fed to product and engineering. What it's like to join at this level: You'll be the go-to person for production on your platforms. You'll own how escalations work, swarm incidents alongside reliability engineers, shape how the team operates, and set the standard for processes, documentation, readiness, and reliability. You'll partner with reliability and engineering leaders, work with vendors, and raise the skills of every analyst around you. Who thrives here: You've run production through hard days and stay calm when it matters. You see patterns across incidents and turn them into durable fixes. You teach naturally, communicate well with senior stakeholders, and favor automation over heroics. What Are We Looking For? As a Systems Specialist Lead, Data Foundations, you'll be the go-to expert for escalations across cases, investigations, and production events on Salesforce's enterprise data and analytics platforms. You'll be a frontline leader in incidents, swarming with our reliability engineers, who own incident response alongside Incident Command. You'll own how escalations work, how quickly and well we respond to and resolve requests, how satisfied our customers and partners are, readiness, root-cause quality, and the lightweight processes and reference material that support teams rely on. You'll mentor and guide analysts and senior analysts, and you'll work with engineering, reliability, vendors, and business leaders. You are an individual contributor and a technical and operational leader. What You'll Actually Be Doing Own the escalation model for cases, intake, investigations, and SOPs across teams, vendors, and time zones: define paths, severity and priority criteria, handoffs, and the thresholds for pulling in Site Reliability Engineers (SREs), and make sure escalations are worked to closure. Set expectations with the SRE lead for how Specialists and SREs swarm incidents together: Specialists are the frontline and first connect, SREs own incident resolution, and Incident Command is an external role you work with. Make sure the case, intake, and stakeholder communication side of every major incident is covered, up to executives. Analyze escalation trendlines (volume, repeat causes, time to engage, time to resolve) and turn them into reliability,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/system-specialist-lead-at-salesforce-1f2beb

Source: https://jobsbylevel.com/jobs/system-specialist-lead-at-salesforce-1f2beb

## Cite this page

Level. https://jobsbylevel.com/jobs/system-specialist-lead-at-salesforce-1f2beb.

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