# System Support Manager at Indra Group UK & Ireland

Indra Group UK & Ireland is hiring a System Support Manager in London, United Kingdom. Level rates it Little AI ●○○○; you can [apply on Indra Group UK & Ireland](https://jobsbylevel.com/go/584584d5-9280-46c4-bf8b-b9b1f1233b1a?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. London, England, United Kingdom.

## Details

- Company: [Indra Group UK & Ireland](https://jobsbylevel.com/companies/indra-group-uk-ireland)
- AI level: AI Level 1 (score 0 out of 100)
- Location: London, England, United Kingdom
- Posted: November 11, 2026
- Apply: https://jobsbylevel.com/go/584584d5-9280-46c4-bf8b-b9b1f1233b1a?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=system-support-manager-at-indra-group-uk-ireland-b24728

## Prepare for this job

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## Description

FTC - 12 Months Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world-leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait. Its business model is based on a comprehensive range of proprietary products, with a high-value focus and with a high innovation component. In the 2024 financial year, Indra achieved revenue of € 4.84 million, 60,000+ employees, a local presence in 46 countries and business operations in over 140 countries. As the technological partner for its customers’ key operations, Indra is at the core of their business, and Indra’s four values guide everything we do: Innovation - Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enable us to drive a safer, more connected future through technology. Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society. Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers’ needs, supporting them on the path to a better future. Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow. As we continue to enjoy an exciting period of growth in the UK, we are looking for additional resources to support us with our upcoming projects. Indra is seeking a System Support Manager to lead its System Support function, overseeing the resolution of technical incidents, problem management and the introduction of new and changed technical services. The successful candidate will be responsible for ensuring that new and existing services deliver value to customers and support effective service delivery. This includes managing hardware and software pilot testing, identifying and mitigating service risks, monitoring team performance and driving continuous improvement across systems and processes. Working closely with project, installation, field maintenance and customer service teams, the System Support Manager will act as a key interface between technical teams and stakeholders, ensuring technical changes are managed effectively and that service quality, reliability and customer expectations are consistently met. This is a leadership role requiring strong technical knowledge, people management experience and the ability to manage stakeholder relationships, budgets and service performance. The successful candidate will play a key role in improving asset reliability, maintaining high standards of technical support and ensuring the System Support team delivers an effective and professional service. Key Responsibilities Manage and report on hardware and software pilot testing relating to new and changed technical services. Ensure new and changed technical services benefit the service function and its customers, with appropriate risks identified and managed. Own and manage the ITIL Problem Management process, including: Trend analysis to identify emerging problems and incidents. Reviewing repeat incidents to identify and manage underlying problems. Managing major incidents through service restoration and ensuring associated problem management actions are completed. Work with subject matter experts to identify planned and ongoing technical changes that may affect service delivery, implementing appropriate contingency measures where required. Lead the System Support team to deliver a high-quality service to internal and external customers and stakeholders, monitoring performance against agreed KPIs. Act as the primary interface between project, installation and customer service departments. Act as a

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Source: https://jobsbylevel.com/jobs/system-support-manager-at-indra-group-uk-ireland-b24728

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