# Team Lead Supplier Management Customer Operations at Airbus

Airbus is hiring a Team Lead Supplier Management Customer Operations. Level rates it Little AI ●○○○; you can [apply on Airbus](https://jobsbylevel.com/go/266b071b-cab7-4d1e-9782-0dff8e760b6c?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Herndon Area, VA.

## Details

- Company: [Airbus](https://jobsbylevel.com/companies/airbus)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Herndon Area, VA
- Posted: November 9, 2026
- Apply: https://jobsbylevel.com/go/266b071b-cab7-4d1e-9782-0dff8e760b6c?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=team-lead-supplier-management-customer-operations-at-airbus-40d7bc

## Description

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com Notice: Know Your Rights: Workplace Discrimination is Illegal Notice: Pay Transparency Nondiscrimination (English) Aviso: Transparencia en el Pago No Discriminación (Spanish) Job Description: Position Summary: The jobholder leads the Supplier Management Customer Operations team within the Airbus Americas Customer Services organization. He/She manages a customer and supplier portfolio and overall relationships within the Supplier Management Supplier Furnished Equipment OEMs scope. The team focuses on resolving daily operational supplier-related topics escalated by Operators across North and Latin America. The scope is the Airbus Legacy and A220 aftermarket product support contractual framework. Key Responsibilities: Customer Operations support (40%) Manage an allocation of strategic regional Customers and ensure resolution of customer queries related to supplier management for equipment, cabin and engine suppliers within lead time targets Qualify and record queries in Customer Relationship Management tools. Manage the customer relationship for key customers with respect to supplier management, including communications on: supplier improvement plans, supplier performance KPIs, Rating results, SIM commitments, and CSIP improvement plan Create a network with customer-facing counterparts at Airbus (CSD, Satair, Field Reps, etc.) to ensure airline supplier management needs are captured and addressed Ensure Roles and Responsibilities are clearly communicated and applied with other Airbus Customer Services Business Units Support tripartite meetings as required Conduct regular visits to Customers, also with the team as required Supplier management (30%) Manage an allocation of SFE suppliers. Ensure suppliers adhere to Airbus Supplier support requirements (GCP, SSC and SPSA) Organize supplier meetings locally in the Americas and regular management meetings, as needed Contribute to the development of the long-term supplier improvement plan managed by SOx commodity teams by providing recommendations based on recurrent regional customer issues Develop specific regional improvement plans where required Ensure supplier follow-up towards airlines for low rating scores and negative comments Provide executive briefs on supplier operational topics for airline senior management meetings (SMM, ERM) Contribute to briefs for supplier senior management meetings (ASM) Actively share customer pain points within the SO organization to ensure the voice of the customer is incorporated into future SSC template and negotiation Team lead and Strategic activities 30% Lead weekly team look ahead meetings with the team to review operational risks and track resolution progress Act as the First level of escalation for the team in order to resolve complex Customer queries by interfacing and negotiating with the supplier stakeholders when cases/tickets are not progressing Develop relationship and contribute to continuous improvement on ways of working within SO with the Aftermarket Supplier Management team SOM (contract management) and Aftermarket Supply Chain Operations SOP (spares/repairs performance and recovery management) Contribute to weekly/monthly supplier reports. Analyze the reports and submit to management a weekly/monthly consolidated but comprehensive review of the suppliers activity Actively engage with the other functions in Airbus Americas Customer Services Propose and lead improvement projects within the context of the supplier management – operations team related to customer feedback (CSIP, transactional feedback,…) and process improvement Lead the team contribution to the regional Airbus and Aviation Industry events and conferences with airlines and suppliers as required (SIM, AMC, MRO, ACPC, SPSA,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/team-lead-supplier-management-customer-operations-at-airbus-40d7bc

Source: https://jobsbylevel.com/jobs/team-lead-supplier-management-customer-operations-at-airbus-40d7bc

## Cite this page

Level. https://jobsbylevel.com/jobs/team-lead-supplier-management-customer-operations-at-airbus-40d7bc.

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