# Team Leader at Serco

Serco is hiring a Team Leader. It pays £33k a year and Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/7e477c43-7f24-4327-a610-d53922f57c2f?utm_medium=ai-agent).

AI Level 1, AI centrality 39 out of 100. Swindon, Wiltshire, United Kingdom.

## Details

- Company: [Serco](https://jobsbylevel.com/companies/serco)
- AI level: AI Level 1 (score 39 out of 100)
- Location: Swindon, Wiltshire, United Kingdom
- Salary: £33k
- Posted: October 19, 2026
- Apply: https://jobsbylevel.com/go/7e477c43-7f24-4327-a610-d53922f57c2f?utm_medium=ai-agent

## Description

Team Leader Location: Defence Academy of the UK, Swindon, SN6 8LA Salary: £33,175.41 plus excellent benefits Schedule: 37 hours per week, Monday – Friday Ready to impact a better future? As a Team Leader , you’ll lead a team delivering critical personnel administration and workforce operations services at the Defence Academy. You'll help ensure essential support activities are delivered accurately, consistently and on time, while creating an environment where people can thrive and grow. This is a role with real purpose. By supporting recruitment, onboarding, employee wellbeing, performance and compliance activities, you’ll help create impactful solutions that enable the smooth delivery of services that support the UK Defence community. Our work touches lives every day, and your leadership will have a positive impact on colleagues, customers and the future success of the operation. What you’ll do as Team Leader Lead the recruitment, onboarding and probation management of colleagues, ensuring security clearance, information technology access and induction requirements are completed. Provide day-to-day leadership for Joint Service Administration Unit (JSAU) and Workforce Operations Team colleagues, promoting wellbeing, engagement and excellent customer service. Drive individual and team performance through regular one-to-one meetings, feedback, coaching and annual performance reviews. Manage employee relations and workforce administration activities, including absence management, flexible working requests, family leave and capability matters. Build strong relationships with Ministry of Defence (MOD) stakeholders, providing assurance on team performance and service delivery. Support audits, inspections, continuous improvement initiatives and compliance with policies, procedures and data protection requirements. Does this sound like you? Proven experience leading and developing teams in a people-focused environment. Strong communication skills with the ability to engage confidently with colleagues and stakeholders at all levels. Excellent organisational skills with the ability to manage multiple priorities and deadlines. Experience handling sensitive employee matters and conducting difficult conversations with professionalism and fairness. Competent using Microsoft Office applications, including Excel, PowerPoint, Word and Teams. Chartered Institute of Personnel and Development (CIPD) Level 3 or Level 5 qualification, or equivalent relevant experience. Desirable. What we offer The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include: Free, secure onsite parking. Opportunity to join many sports and activity clubs (heavily subsidised subscription costs). Gym membership, the site boasting 2 fully equipped gymnasiums.18-hole golf course (annual membership £36.50). Fully equipped riding stables, with the opportunity for lessons. Other sporting facilities include tennis courts, Astro-turf football pitches and much more. Serco offers: 25 days’ holiday plus bank holidays Up to 6% contributory pension scheme Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression. Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity Our employee networks support connection by providing spaces for

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/team-leader-at-serco-857eb8

Source: https://jobsbylevel.com/jobs/team-leader-at-serco-857eb8

## Cite this page

Level. https://jobsbylevel.com/jobs/team-leader-at-serco-857eb8.

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