# Team Manager at Nationwide

Nationwide is hiring a Team Manager in Leeds, United Kingdom. Level rates it Little AI ●○○○; you can [apply on Nationwide](https://jobsbylevel.com/go/e66522d2-4e7d-4efa-a3af-eef61217d5ac?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Remote (Leeds, United Kingdom).

## Details

- Company: [Nationwide](https://jobsbylevel.com/companies/nationwide)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Remote (Leeds, United Kingdom)
- Posted: November 4, 2026
- Apply: https://jobsbylevel.com/go/e66522d2-4e7d-4efa-a3af-eef61217d5ac?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=team-manager-at-nationwide-d82039

## Prepare for this job

The job page lists 4 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/team-manager-at-nationwide-d82039

## Description

Your Next Adventure Starts Here At Nationwide, we know that financial difficulties can happen to anyone. When our customers need us most, our Financial Care Team is there to provide support, guidance and practical solutions that help them move forward. We're looking for a Team Manager to lead a team of Customer Support Associates supporting customers experiencing financial difficulty. This is an opportunity to lead a team within a fast-paced, customer-focused environment. You will play a key role in delivering great customer outcomes, maintaining operational excellence and creating a culture where people can succeed. If you're an experienced leader who enjoys developing people, driving performance and making a meaningful difference for customers, we'd love to hear from you. This role operates on a 35-hour working week , Monday to Friday, with shifts scheduled on a rotational basis between 8:00am and 7:00pm . Shift patterns will be communicated in advance. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this role, you'll be based at your nearest regional office or hub. We value time spent together to connect with colleagues for collaboration so there will be a regular requirement to attend our Glasgow, Gosforth or Leeds site approximately once per month . If you are based at an office location, you'll be expected to meet our hybrid working requirement of at least two days a week, or 40% of your working time if part-time, in the office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. Virgin Money is now part of Nationwide Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years. You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. What You’ll Be Doing As a Team Manager within Financial Care, you'll lead a team of up to 15 colleagues, supporting them to deliver positive outcomes for customers experiencing financial difficulty. You'll balance customer outcomes, operational performance and colleague engagement, ensuring your team delivers the high standards of service, quality and compliance expected within a regulated environment. In this role, you'll lead a team of Telephony Customer Support Associates within our Financial Care operation, providing coaching, guidance and support to help them succeed. You'll manage team performance through a range of customer, quality and operational measures, using data and insight to identify trends, drive continuous improvement and enhance both colleague and customer experiences. You'll play a key role in supporting customers experiencing financial difficulty by ensuring your team delivers empathetic, effective and compliant service. You'll also take ownership of customer escalations and complaints, working towards positive outcomes while maintaining regulatory standards. Alongside this, you'll collaborate with stakeholders across the wider business to achieve shared objectives, ensure all activity is conducted in line with risk, compliance and regulatory requirements, and foster a positive, inclusive team culture where colleagues feel valued, engaged and able to perform at

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/team-manager-at-nationwide-d82039

Source: https://jobsbylevel.com/jobs/team-manager-at-nationwide-d82039

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