# Technical Account Manager at Orange

Orange is hiring a Technical Account Manager in Gurugram, India. Level rates it Little AI ●○○○; you can [apply on Orange](https://jobsbylevel.com/go/8e4df3da-caa9-4695-9c33-e140ca403fb7?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. GURGAON,HARYANA,INDIA.

## Details

- Company: [Orange](https://jobsbylevel.com/companies/orange)
- AI level: AI Level 1 (score 0 out of 100)
- Location: GURGAON,HARYANA,INDIA
- Posted: October 28, 2026
- Apply: https://jobsbylevel.com/go/8e4df3da-caa9-4695-9c33-e140ca403fb7?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=technical-account-manager-at-orange-ee6730

## Prepare for this job

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## Description

Publication date : Oct 28, 2026, 12:00AM Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities. Role Mission The Technical Account Manager (TAM) is a strategic, customer-facing role within Orange Business’s, Global Delivery & Support, Global Platform & Services (GPS), Expertise organization. TAMs act as trusted advisors, responsible for delivering technical guidance, service governance, and value realization across a diverse portfolio of Unified Communications and Contact Center solutions, including B2G, Business Talk (BT), Cisco Webex, Microsoft Teams, Video, Genesys, Nice, and more. You will bridge business and technology, managing the end-to-end customer journey—from onboarding through transformation and optimization— ensuring operational stability, technical excellence, and continuous improvement aligned to customer business objectives. Key Tasks & Duties: Customer Lifecycle Management Own and manage end-to-end service delivery and lifecycle—from onboarding through steady state to evolution—ensuring high satisfaction and strategic alignment. Technical Consultancy & Expertise Deliver expert consultancy across UC and CC solutions. Guide customers on service integration, feature adoption, and business alignment. Incident & Problem Coordination Monitor and coordinate critical incidents and crisis situations. Act as escalation lead, ensure RCA follow-up, and drive permanent resolution. Multi-Platform Monitoring & Reporting Track service performance across platforms (e.g., Microsoft, Cisco, Genesys, Nice) using tools like Power BI, dashboards, and vendor portals. Provide insights and improvement recommendations to CSMs and customers. Engagement in Technical Projects Participate in build, upgrade, and migration projects. Contribute to HOTO (Hand-Over to Operations) activities and assess readiness for GO/NO-GO decisions. Proactive Service Reviews & Optimization Conduct regular service reviews and success planning sessions with customers. Recommend service evolution, upsell opportunities, and roadmap alignment. Cross-Functional Orchestration Collaborate with Service Desks, Engineering, Change/Release Managers, Product Owners, and Vendors to ensure holistic service delivery. Business Insight & Digital Transformation Support Help customers translate technical capabilities into strategic outcomes. Contribute to digital transformation efforts by identifying new service features or migration paths. Portfolio-Wide Scope Manage multiple logos and technologies across a blended services landscape, leveraging broad technical knowledge and business acumen. Required Qualifications / Skills 5+ years of experience in UC/CC domain. Proven experience with a broad mix of technologies, including at least several from the following: B2G, BT, WebEx, Microsoft Teams, Video conferencing, Genesys, Nice, VoIP, or other UC/CC solutions. Solid understanding of: VoIP, SIP, telephony networks Networking and security basics Cloud platforms (Azure, AWS, GCP – foundational level) Experience working in ITIL-driven environments with an understanding of incident, change, and release processes. Ability to manage multiple priorities in a fast-paced, global, customer-facing environment. Excellent and fluent in English language (French is a big plus). V. Good communication (written and spoken). Autonomous and can work under minimal supervision. Pro-active approach to work. Customer service-oriented attitude. Problem ownership and dedications. Certifications

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/technical-account-manager-at-orange-ee6730

Source: https://jobsbylevel.com/jobs/technical-account-manager-at-orange-ee6730

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