# Technical Consultant at Cisco

AI Level 1, AI centrality 25 out of 100. Kanata, Ontario, Canada.

## Details

- Company: [Cisco](https://jobsbylevel.com/companies/cisco)
- AI level: AI Level 1 (score 25 out of 100)
- Location: Kanata, Ontario, Canada
- Salary: $114k-$143k
- Posted: October 6, 2026
- Apply: https://jobsbylevel.com/go/511939cf-9b4b-4874-bec4-227a0653463b

## Description

The application window is expected to close on: 10/30/2026 *** The successful applicant will be performing work in Canadian Critical National Infrastructure and / or Canadian government environments, and therefore, must be a Canadian Citizen or Permanent Resident. This position may also perform work that the Canadian government has specified can only be performed in country by a Canadian citizen. Must have the ability to obtain a Canadian Government Security Clearance*** Location requirement: Live in Ottawa, Canada or willing to re-locate. MEET THE TEA M The Canadian Secure Technical Services (CSTS) team provides leading-edge technical support at to our Large Enterprise and Government customers via phone, email, web, remote access and onsite transforming the way our customers meet their critical mission and business needs. Support is provided to customers to troubleshoot & debug product problems independently. Through collaborative tools, Cisco intellectual capital and best-in-class technical expertise, we ensure the stability, reliability, performance and security of Canadian critical infrastructure networks. YOUR IMPAC T As part of Cisco Canada Customer Experience organization (CX), you will be providing personalized “white-glove” technical support to Canadian Critical National Infrastructure customers. You will serve as the escalation point for network issues, leading problem resolution during network outages with precision and authority. This role involves engaging closely with customers' engineering and operations teams, along with various Cisco internal teams such as Cisco global TAC, product engineering, professional services, service sales and customer account teams. Role Responsibilities : Provide 2nd and 3rd Tier technical support on debug device and network level issues and become a trusted technical resource for customers through building strong relationships with customers and Cisco internal teams. Develop shared lab environments to simulate customer network environments, trouble shoot customer issues and find effective resolutions. Translate technical challenges into direct feedback to influence how we build our products. Develop automation assets and AI-driven tools to make our service delivery easier. MINIMUM QUALIFICATION S BS in a technical field (CS/EE preferred) or equivalent with 5+ years of relevant experience and minimum 3+ years hands on experience with debugging & troubleshooting Cisco Unified Communications Server (CUCM) and Voice/Video endpoints. Demonstrable experience in break/fix problem-solving & trouble-shooting. PREFERRED QUALIFICATION S Experience with Cisco IM&P servers and Jabber highly desired Experience documenting technical issues in incident management systems and providing clear, written status updates to collaborators. Experience working with Public Sector or high-security clients, with an understanding of their specific operational and compliance requirements. Expert-level certification such as CCNP / CCIE or equivalent industry credential. Bilingual proficiency in Canadian French and English is highly desired. Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in

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