# Technical Consultant at Orange

Orange is hiring a Technical Consultant. Level rates it Little AI ●○○○; you can [apply on Orange](https://jobsbylevel.com/go/11face45-e48d-44c1-985b-5eb61a3e12d0?utm_medium=ai-agent).

AI Level 1, AI centrality 33 out of 100. NAVI MUMBAI,INDIA.

## Details

- Company: [Orange](https://jobsbylevel.com/companies/orange)
- AI level: AI Level 1 (score 33 out of 100)
- Location: NAVI MUMBAI,INDIA
- Posted: October 20, 2026
- Apply: https://jobsbylevel.com/go/11face45-e48d-44c1-985b-5eb61a3e12d0?utm_medium=ai-agent

## Description

Publication date : Oct 05, 2026, 12:00AM Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities. Technical Operational Role: Identify and Categorize the Incidents, Service requests & Change requests for the product which is logged by end user. First level Support on Verint Finance compliance recorder. End-user and OEM coordination over different communication mediums (mail/Phone/WebEx/TEAMS) and escalating within defined timelines. Key SPOC for Identifying & categorizing tickets related to product from the initial information. Understand Business urgency & impact of issues. Assignment of priority to tickets as per the eligibility criteria. Route the tickets to correct assignment groups as instructed in SOP document. Search and reuse information from internal repositories. Daily pre-production checklist. Proactive & regular update to customer. Opening tickets with Third parties, Vendors and OEM on behalf of customer and follow up till closure. Schedule and Hosting WebEx/TEAMS meetings. Effective handling of request and incident as per ITIL framework. Acknowledge and resolve tickets within agreed SLA and perform necessary coordination with corresponding resolver group. Point to point coordination between customer unified desk and support teams to provide resolution. Take initiatives in learning, certifications & evaluating new products & Tools. First level Support to Verint Finance Compliance recorder solution Proven experience troubleshooting technical issues Driving technical knowledge transfers & awareness session on best practices within team by proper training session Technical & Functional Skills & Certifications Hands-on experience with Verint Financial Compliance / Recording solutions, preferably in enterprise or financial-services environments Additionally essential knowledge of IP telephoney, Contact Center environment & Cloud infrastructure Hands on experience (build and manage) on Verint Solutions. Strong understanding of Verint recorder architecture, including Recording Servers, Media Servers, Capture/Recording components, storage, databases and associated services. Experience supporting voice, screen and interaction recording, including recording policies, retention, quality and compliance requirements. Knowledge of compliance recording, call capture, search, playback, quality monitoring and audit requirements. Ability to troubleshoot recording failures, missing recordings, partial recordings, playback issues, search/indexing problems and recording-quality issues. Experience with Verint system administration, configuration, health monitoring and incident troubleshooting. Understanding of recording storage, retention policies, archival, storage capacity and data lifecycle management. Position will require to work in rotational shifts to support 24 * 7 operations /project assigments Training/Certifications Verint-specific administration or technical certification is highly desirable Verint Recording / Verint Financial Compliance certifications or relevant Verint product training ITIL (mandatory) You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills. Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world. Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working). Professional

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/technical-consultant-at-orange-8eef67

Source: https://jobsbylevel.com/jobs/technical-consultant-at-orange-8eef67

## Cite this page

Level. https://jobsbylevel.com/jobs/technical-consultant-at-orange-8eef67.

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