# TECHNICAL ENGINEER at Atos

Atos is hiring a TECHNICAL ENGINEER. Level rates it Little AI ●○○○; you can [apply on Atos](https://jobsbylevel.com/go/181a8069-4c3d-44ea-8e15-3da56756b4f9?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Irving, SD.

## Details

- Company: [Atos](https://jobsbylevel.com/companies/atos)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Irving, SD
- Posted: November 4, 2026
- Apply: https://jobsbylevel.com/go/181a8069-4c3d-44ea-8e15-3da56756b4f9?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=technical-engineer-at-atos-69776f

## Description

Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements. With more than 52,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand. A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts. About Atos Group Atos Group is a global leader in digital transformation with c. 54,000 employees and annual revenue of c. €7.2 billion, operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris. Role /Job Title : Service Desk Process Analysts Location:Chicago, IL Onsite, Job type : Full time Role Description / Job Summary Service Desk Process Analyst to provide 24/7 supervisory coverage for our IT Service Desk and Desktop Support teams. These individuals will be accountable for team performance metrics, coaching team members, serving as the primary escalation point during their shift, and lead communications during major incidents. Department & Role Relationships • Hospital Information Systems Department Minimum Qualifications • Education: Bachelor’s degree in Health Informatics, IT, Computer Science, or a related field. Preferred Qualifications • Experience: Typically 5+ years in healthcare technology, with 3+ years in a supervisory or leadership role. Knowledge, Skills, Abilities • Exceptional verbal and written communication skills, including the ability to: o Translate complex technical concepts into clear, concise, and audience appropriate messaging. o Deliver accurate, confident mass communications messages under pressure during major incidents or service disruptions. • Strong people leadership and coaching capability. o Ability to develop and sustain a cohesive, high performing team. o Skill in coaching, mentoring, and developing employees through observation, feedback, and hands on support. o Ability to foster accountability through trust, guidance, and clear expectations. • Operational and strategic service desk expertise. o Understanding of Service Desk strategy, service management best practices, and relevant industry standards. o Ability to balance short term operational demands with long term direction and continuous improvement. o Knowledge of call center and ITSM ticketing systems, including performance monitoring and workflow optimization. • Critical thinking and problem-solving skills. o Ability to analyze systems, workflows, and data to identify inefficiencies and recommend improvements. o Comfort in dynamic environments where priorities and information may change quickly. • Strong organizational and time management skills. o Ability to manage multiple priorities while maintaining service quality and team morale. o Skill in setting the tone for the team through modeling professionalism, accountability, and calm leadership. • Team-first mindset. o Commitment to collective success over individual metrics. o Willingness to collaborate across shifts and functions to improve overall service outcomes. Responsibilities & Typical Duties • Supervise and support service desk operations to ensure consistent, high-quality customer service. o Provide direct support to customers by

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/technical-engineer-at-atos-69776f

Source: https://jobsbylevel.com/jobs/technical-engineer-at-atos-69776f

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Level. https://jobsbylevel.com/jobs/technical-engineer-at-atos-69776f.

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